SoundQubed sub par customer service

[hispls 5,000+ posts]

You've came up with 3 scenarios on your own and told me my mindset in all 3 of them lol.

OK, you have all the answers except you didn't expect a "budget" company to have budget customer service. If you didn't know better before, I'm not going to convince you, I'm writing for the sake of the next bloke that reads this.

 

[fly_marlin]

D

You've came up with 3 scenarios on your own and told me my mindset in all 3 of them lol.

Don't get into it, won't get anywhere. People who are invested argue about this because saying something cheaper is good implicitly brings down the value of their stuff. Plus, you should only debate with people who are interested in a discussion. He's only interested in telling you how wrong you are.

 

[ArmyNavyCopGuy]

OK, you have all the answers except you didn't expect a "budget" company to have budget customer service. If you didn't know better before, I'm not going to convince you, I'm writing for the sake of the next bloke that reads this.

Another assumption. You just keep assuming based on nothing. Kind of bizarre.

 

[hispls 5,000+ posts]

How is trying to get a refund = trying to get something for nothing ? Kinda odd reply. Heaven forbid the guy is having trouble with the DD sister company and you guys want to slam him.

Expecting something for nothing is paying 100$ for a hotel room and expecting 4 diamond amenities.... or buying a budget brand and expecting premium service.

 

[ArmyNavyCopGuy]

D
Don't get into it, won't get anywhere. People who are invested argue about this because saying something cheaper is good implicitly brings down the value of their stuff. Plus, you should only debate with people who are interested in a discussion. He's only interested in telling you how wrong you are.

I'm still trying to figure out what I'm wrong about lol.

 

[ArmyNavyCopGuy]

Expecting something for nothing is paying 100$ for a hotel room and expecting 4 diamond amenities.... or buying a budget brand and expecting premium service.

Whatever you say lol. Somehow expecting an email or a refund, is expecting "premium" service or a diamond amenity lol. Agree to disagree I guess.

 

[fly_marlin]

I'm still trying to figure out what I'm wrong about lol.

No reason to. Nothing said here should change what you want. You want a refund and you want it in a timely manner. Everyone's on you because they run different stuff and are happy to get down on someone who spent less for something that performs. Soundqubed will always have haters because it is bar none the best performing product at their price points. Comments in this thread should be of no surprise.

 

[MrFoca]

Expecting something for nothing is paying 100$ for a hotel room and expecting 4 diamond amenities.... or buying a budget brand and expecting premium service.

What lol. Apples and oranges. So how does buying a sub and asking for a refund have anything to do with 5 star hotel ? Just because they are a lower budget audio company compared to others means low quality customer service. I'm getting that's what you are saying. Which is totally crazy. Doesn't matter what company you buy from, they should support and stand behind a thing called ethics.

 

[hispls 5,000+ posts]

I expect good CS.

Aren't the DD equivalent $500 more? That's not saving a "buck"

Whatever you say lol. Somehow expecting an email or a refund, is expecting "premium" service or a diamond amenity lol. Agree to disagree I guess.

By your own words you had some idea that what you were buying was not premium priced and you expected good customer service.

Put it this way, I bought an over/under this winter. I couldn't justify the cost of a Browning or Beretta so I bought Savage. If/when the thing needs warranty work I won't be surprised if it takes months to get sorted out. Now if I'd paid 4X the money for a "B" brand I'd expect a different level of service. The Porsche dealership should kiss your arse more than the Kia dealership.

Now waiting months on a refund is unacceptable, but caveat emptor. I do business with the kind of guys that answer their phone if they're on the golf course on a Saturday. Before forking out my hard earned dough, I'm going to feel you out whether you're a walk in business or an online presence. From there I weigh out if your rep for quality/service justifies the cost or savings.

SQ is not crooks, so you'll get your money back, it'll likely just take more pestering from you.

The other point of my posting isn't so much trying to knock you down, but taking a stab at the industry and community in general which is largely in a race to zero. Most "companies" are just one guy and a warehouse slapping his own brand name on the same handful of Chinese mid-fi. People in general should expect to pay more for "established" brands, a brick and mortar storefront (and the security that comes with that), or roll the dice to try to save a buck.

 

[ArmyNavyCopGuy]

By your own words you had some idea that what you were buying was not premium priced and you expected good customer service.
Put it this way, I bought an over/under this winter. I couldn't justify the cost of a Browning or Beretta so I bought Savage. If/when the thing needs warranty work I won't be surprised if it takes months to get sorted out. Now if I'd paid 4X the money for a "B" brand I'd expect a different level of service. The Porsche dealership should kiss your arse more than the Kia dealership.

Now waiting months on a refund is unacceptable, but caveat emptor. I do business with the kind of guys that answer their phone if they're on the golf course on a Saturday. Before forking out my hard earned dough, I'm going to feel you out whether you're a walk in business or an online presence. From there I weigh out if your rep for quality/service justifies the cost or savings.

SQ is not crooks, so you'll get your money back, it'll likely just take more pestering from you.

The other point of my posting isn't so much trying to knock you down, but taking a stab at the industry and community in general which is largely in a race to zero. Most "companies" are just one guy and a warehouse slapping his own brand name on the same handful of Chinese mid-fi. People in general should expect to pay more for "established" brands, a brick and mortar storefront (and the security that comes with that), or roll the dice to try to save a buck.

Just stop lol.

 

[hispls 5,000+ posts]

What lol. Apples and oranges. So how does buying a sub and asking for a refund have anything to do with 5 star hotel ? Just because they are a lower budget audio company compared to others means low quality customer service. I'm getting that's what you are saying. Which is totally crazy. Doesn't matter what company you buy from, they should support and stand behind a thing called ethics.

Right, they should and they will, but many of these "companies" are just one or two people so you should NOT have the same expectation as you would have from dealing with JL, Alpine, JBL/Harmon, or a company with dozens or hundreds of employees or actual retail outlets.

The "savings" is coming from somewhere when you buy budget. The reality is what it is.

 

[MrFoca]

Right, they should and they will, but many of these "companies" are just one or two people so you should NOT have the same expectation as you would have from dealing with JL, Alpine, JBL/Harmon, or a company with dozens or hundreds of employees or actual retail outlets.
The "savings" is coming from somewhere when you buy budget. The reality is what it is.

Nope. If you cannot run a business. You have no " business " owning one. Sorry I don't except short staffs as a excuse to have poor QT.

When you have a customer ready to do a charge back claim that's bad. And I don't know if they are with the BBB, but stuff like this can hurt a company. Please feed the half staffed BS to someone who is naive

 

[adulbrich 5,000+ posts]

Are you saying if you are not the person buying these 10 team 18s you are going to the back of the bus? People have no room to talk about DDs pricing.

Talking Sundown Team subs? Saying that the high dollar customers get first attention right now? Probably, but can you blame them?

I think it would be more important to please the guy buying 10 teams then the guy on the yardsale complaining that he hasn't received his sundown E-series 4 channel amp after ordering it four days ago. At least from a business standpoint.

No, DD's prices are probably pretty similar to Sundown before dealers get their cut. Honestly, what's bad about DD except the price?

Derek is a ******* but its the internet who cares ...so am i lol maybe thats why i dont have a problem with him ..he knows his **** across the board.

Also why I don't mind him. He tends to know his shit, and we agree about most things.

DD customer service is pretty dodgy from reports I've seen, but assuming you bought from a dealer you'd deal with them and not DD anyway.

Where have you heard it being dodgy?

Yes, buying from a dealer is a pretty good way to ensure that you get taken care of. It's a lot easier to deal with an unhappy customer on the phone than in person.

 

[hispls 5,000+ posts]

Nope. If you cannot run a business. You have no " business " owning one. Sorry I don't except short staffs as a excuse to have poor QT.
When you have a customer ready to do a charge back claim that's bad. And I don't know if they are with the BBB, but stuff like this can hurt a company. Please feed the half staffed BS to someone who is naive

CT sounds stiffed their buildhouse for a quarter million worth of product, half of their amps caught fire, and people are still buying from them.... and that's just the most recent shady audio company. Of course it's not right, and it's no excuse, but it is the reality of the business and particularly about "that sort" of company. How about even Pro Rabbit who used to sell boxes on here. He was a really stand up guy and then something happened (I never got the story) but the whole thing fell apart. With a one-man operation this sort of thing can happen, with an international corporation it almost definitely will not.

You must be very very new to this if you haven't seen this play out again and again. Caveat emptor.

I don't know if you people are too soft to get my point or are just arguing for the sake of something to do on a Sunday night.

 

[adulbrich 5,000+ posts]

On the hotels topic, I'd rather stay at the Drury than Super 8. Paying for service and cleanliness.

Overall Drury is my favorite hotel. It's not ridiculously expensive, but is always clean and has good breakfast.