ArmyNavyCopGuy
Senior VIP Member
I put it in the sub section because this is about their customer service. Ok, so heres the story:
Originally ordered a D2 212, but meant to order a D4.
Sent the sub back and ordered a D4 312 in exchange.
Still waiting on refund for the 212 of $99. Got an email
2 weeks ago saying refund is being processed in 2-3 days, after multipe emails going back to the beginning of May.
Still waiting for that refund.
Issue#2
Attempted to purchase a D2 312. $159 taken out of account. A day later I receive an email saying sub is on backorder until July and order is canceled, prompting me to then purchase the D4 312. Money was never refunded for that. Over a month later, today specifically, my brother tells me there is a another 312 that just arrived at his house. So I'm assuming thats the original order that I was told was canceled. SoundQubed is very slow at answering emails, and some times none at all. I had to explain the details 3 times total In different emails. Just had to vent about it here because they're orgaization needs work.
Now I have to send this sub back and go through this for a second time all for $260.
Originally ordered a D2 212, but meant to order a D4.
Sent the sub back and ordered a D4 312 in exchange.
Still waiting on refund for the 212 of $99. Got an email
2 weeks ago saying refund is being processed in 2-3 days, after multipe emails going back to the beginning of May.
Still waiting for that refund.
Issue#2
Attempted to purchase a D2 312. $159 taken out of account. A day later I receive an email saying sub is on backorder until July and order is canceled, prompting me to then purchase the D4 312. Money was never refunded for that. Over a month later, today specifically, my brother tells me there is a another 312 that just arrived at his house. So I'm assuming thats the original order that I was told was canceled. SoundQubed is very slow at answering emails, and some times none at all. I had to explain the details 3 times total In different emails. Just had to vent about it here because they're orgaization needs work.
Now I have to send this sub back and go through this for a second time all for $260.
