UPDATE:
Apparently my $100 rebate got shot down, even though Retentions told me I'd get the rebate. I shot an email to the guy at Ecare that helped me the first time around, hopefully he comes through for me again..
Here's the email:
Angel,
I've had my new Sprint phone now for 3 months, and
have a few issues with both the phone, as well as my
rebate.
When I placed my order through Retentions over the
phone, I was insured that I would receive the $100
mail-in rebate when submitted. I promptly submitted
my rebate form, included all of the necessary
information, and approximately two weeks after
submission, I received an email from Sprint claiming
that my rebate had been received, and my tracking
number for the rebate is 82916179. Last week, I
checked the status of my rebate on the Sprint website,
and learned that I was not eligible for the rebate,
because my phone hadn't been active for 22 months
prior. My gripe is that Retentions confirmed with me
several times over the phone that I would be receiving
the rebate.
On to my other issue, the phone. I have a Moto Q, and
I have several problems with it. Firstly, It
frequently drops calls, and has no service in areas
where my old Sprint phone had perfect service. The
phone itself is very slow, and laggy, even after I
clear all running applications in the Task Manager.
The battery life is also poor- I rarely make it a full
day without having to charge the phone, and I do not
heavily use my phone. I've done some research on this
phone, and read some reviews, and it seems that these
problems are recurring with this specific model. I
was wondering if it is possible to exchange my phone
for another PDA-phone. I'm interested in the HTC
Touch, and the HTC Mogul.
Any help is appreciated. Thanks in advance.
