so woofers sent me two messages I saved stating its all sundowns fault. after waiting all day for sundown to talk to woofers sundown finally offered for me to file a return rma form out which takes 3-5 days then the process would continue from there. it wasn't Jacob though. It was a gift for someone and they said since they aren't inverting they will deal with it but I re read the listing and woofers has it listed as *A* stock and also early in the morning sundown said it should have been double boxed foam packed and bagged, then later in the day they sent me another email that said they no longer double box? SEEMED SKETCHY at the end of the day in my opinion both companies handled it poorly especially woofers. (i appreciate that after a lot of back and forth and tons of emails and more and more pictures I had to keep sending sundown finally decided to take care of it but with everything I presented they should have taken faster and more aggressive action and they need to hold woofers accountable to it just looks bad on sundown no matter who the culprit is here. ***** because even I have become a sundown fan and when I first had one I hated it and started a why I hate my sundown now I love them and we get this happening. Never again will I go near WOOFERS that's for sure.To me it doesnt matter whos at fault im the customer and thats a sad sad way to recieve a new item from a authorized dealer then the back and forth merry go round I was put through just sad and embarrassing as a gift if you guys woulds seen this thing it was clearly used and not even packed inside the box what a joke sundown needs to re consider who is a dealer for them. here is what I was sent by both companies..............................
WOOFERS : We just got the Rev 3 SA subs recently and have not had a single return or open box for sale so the sub should certainly be 100% brand new. When we get orders we pull them off the pallet we got them on direct from Sundown and ship them out. Do you want to run this by ***** at Sundown and see what he says and take it from that point? Again the sub should be 100% brand new but SCUFFS AND IMPERFECTIONS ARE COMMON WITH SUNDOWN SUBS.
SUNDOWN: EARLY MORNING,Yes please send me some pictures of everything. That is not characteristic of our shipping boxes.
LATER IN THE DAY AFTER THEY TALKED TO WOOFERS,The SA’s are not double boxed unless someone buys two of them Now this does not explain the fact that your woofer is scuffed up bad. We can replace your woofer no problem