To be fair, I usually dont post negative info about eD unless its confirmed. This is not confirmed. Can you confirm or deny this mandos? If you want your statement to appear true, it should be addressed.
Yes I realize it was a "B stock refurb", but still. And he clearly says eD told him it came from a "pile". *shrug*
What exactly does "refurb" mean at eD? Grab a piece out of a pile, ship it out, and hope it works? This guy says you sent him a 'factory refurb' with a screwdriver hole through the surround, that should be embarrassing as hell to your company, no?