why that was nice

Should i start using crystal meth?

  • Sure...its not that bad...

    Votes: 93 62.0%
  • Just say no!

    Votes: 57 38.0%

  • Total voters
    150
000_o_rly_aids.jpg
 
Yesterday we discussed how companies like Comcast have been charging users $2 to pay your bill in person at a payment center, and $4 to pay your bill over the phone with a live human. The Consumerist notes that in 1996, First National Bank of Chicago started charging customers $3 to speak to a teller. While a decline in profit was predicted, instead the percentage of customers producing an "adequate return" went from 33% to 45%, with profits rising 28%. Why? A a new book by the name of Gotcha Capitalism explains:

...satisfying the right customers is the goal, but pissing off the wrong customers is equally important...[D]epositors with large accounts were exempt from such fees...Only irritating customers with tiny bank accounts who asked a lot of questions went elsewhere....Chasing away undesirable customers with outrageous fees has been an important element of the banking business ever since.
The trend has quickly spread into other sectors over the last decade. Of course instead of imposing fees you could simply do what Sprint recently did, and send termination letters to customers who ask too many questions.

http://www.dslreports.com/shownews/Annoying-Your-Customers-Can-Be-Profitable-91381

 
sweet, i knew the world was nuts. i cant blame them though, at my work i want to scream and chase away the annoying customers. * dont tell the boss...sometimes i do //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif *

 
Shit like this, especially the part about in person payments, will disproportionately impact the poor.

It will be felt most by people who don't have credit cards or bank accounts and rely on paying their bills in person with cash.

Nice to see the rich getting richer off the backs of the poorest of the poor.

 
It costs me 2 bucks to pay my cellphone bill, and the credit card company wants 10 bucks to do a check by phone.

Customer service is becoming more and more distance between the service rep and the customer, and harder to get to them.

You have to wonder if the automated lines are actually set up to help anybody, or just to deter/confuse people.

Who's sitting in the boardroom saying these things. Aren't customers the reason why corporations are in business anyways?

I guess it's feast or famine, the company I work for falls all over customers, they even knowingly take "returns" from competitors. I've seen returned ground meat from a competing business.

Haha, such a strange world.

CT

 
Shit like this, especially the part about in person payments, will disproportionately impact the poor.
It will be felt most by people who don't have credit cards or bank accounts and rely on paying their bills in person with cash.

Nice to see the rich getting richer off the backs of the poorest of the poor.
Shouldn't the poor have some incentive to catch up?

For instance, in the downtown area, many businesses do not accept cash.

 
Shit like this, especially the part about in person payments, will disproportionately impact the poor.
It will be felt most by people who don't have credit cards or bank accounts and rely on paying their bills in person with cash.

Nice to see the rich getting richer off the backs of the poorest of the poor.
This seems to be the way of the world now-a-days. I got a pizza delievered one time, from a chain type place. Always had free delivery. A pizza cost me **** near 20 bucks, and I looked at the receipt, they charged 1.50 to deliver it, and I tipped the guy.

It looks like every company out there is nickel and dime-ing everyone. I don't mind paying for stuff if it's worthwhile, but if I have to wait on the line for "Habla Espanol" first, then they charge me 2 bucks to do all the work for them it's out of hand.

CT

 
Shouldn't the poor have some incentive to catch up?
For instance, in the downtown area, many businesses do not accept cash.
It's just widening the gap and further isolating the lower strata.. just exactly how disenfranchised and anomic do you want a subclass of people living within your society?

 
Shouldn't the poor have some incentive to catch up?
For instance, in the downtown area, many businesses do not accept cash.
Let's say someone is poor.

Let's say they have children also.

Cost of a car, even if it's paid for, with gasoline costs, insurance.

Cost of rent + utilities.

Cost of healthcare.

Cost of food.

Some people have no wiggle room because they have to maintain just what it takes to survive. As a nation we are head over heels in debt.

You ever see Dazed and Confused?

Wooderson says "That's the thing about these high school girls, man, I keep getting older and they stay the same age."

Kind of like the cost of living keeps going up but wages stay the same.

People wonder why the economy is in the dump. These companies are getting huge, pushing out the small businesses, paying the employees nothing, and charging for everything.

A lot of people can barely keep their heads above water.

No wonder why people are borrowing so much money.

I live in Pittsburgh, at one time the Steel Capital of the world. No longer though.

At one time they were paying the millworkers a good wage and dumped a lot of money back into the mills and the surrounding areas. This is when times were good here, 700k people living in Pittsburgh. A man could go to work, leave the wife to take care of the kids and pay all the bills.

Not anymore as a result of the gredd of corporate America.

CT

 
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