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<blockquote data-quote="faulkton" data-source="post: 3990289" data-attributes="member: 561910">Yesterday we discussed how companies like Comcast have been charging users $2 to pay your bill in person at a payment center, and $4 to pay your bill over the phone with a live human. The Consumerist notes that in 1996, First National Bank of Chicago started charging customers $3 to speak to a teller. While a decline in profit was predicted, instead the percentage of customers producing an &quot;adequate return&quot; went from 33% to 45%, with profits rising 28%. Why? A a new book by the name of Gotcha Capitalism explains:The trend has quickly spread into other sectors over the last decade. Of course instead of imposing fees you could simply do what Sprint recently did, and send termination letters to customers who ask too many questions.<a href="http://www.dslreports.com/shownews/Annoying-Your-Customers-Can-Be-Profitable-91381" target="_blank">http://www.dslreports.com/shownews/Annoying-Your-Customers-Can-Be-Profitable-91381</a></blockquote>

[QUOTE="faulkton, post: 3990289, member: 561910"] [I]Yesterday we discussed how companies like Comcast have been charging users $2 to pay your bill in person at a payment center, and $4 to pay your bill over the phone with a live human. The Consumerist notes that in 1996, First National Bank of Chicago started charging customers $3 to speak to a teller. While a decline in profit was predicted, instead the percentage of customers producing an "adequate return" went from 33% to 45%, with profits rising 28%. Why? A a new book by the name of Gotcha Capitalism explains:[/I] [I]The trend has quickly spread into other sectors over the last decade. Of course instead of imposing fees you could simply do what Sprint recently did, and send termination letters to customers who ask too many questions.[/I] [URL="http://www.dslreports.com/shownews/Annoying-Your-Customers-Can-Be-Profitable-91381"]http://www.dslreports.com/shownews/Annoying-Your-Customers-Can-Be-Profitable-91381[/URL] [/QUOTE]

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