I had an excellent experience with Second Skin Audio in December 2007, I called and talked to Ant and he offered to give me a discount on some product that had been wrinkled in the machine. I passed on his offer, but called him back roughly 2 weeks later telling him how much $$ I had to spend, and he was VERY generous and upgraded me to Pro, for the same cost.
I received the product shortly after and was VERY impressed with it, and I had never experienced such excellent customer service.
Anyway, on to May 2009. My best friend was looking for sound deadening to deaden his doors with, I told him to call Second Skin Audio and ask to see if they had any damaged product that they could give him at a discount (which is what Ant offered to me).
This is what my buddy said happened...when he called Ant today.
I asked if he had any wrinked or slightly damaged damplifier that he was looking to get rid of cheap, cuzz i just need enough to do my doors. he said why don't you ****ing kids just order what i have set up on the site, all i get is calls like this everyday. I hung up on him and he called me back flipping out on me on why its rude to hang up on someone, i told him it's rude to conduct biz that way and he just lost a ****ing sale, hung up on him again....no call back yet
That's ********.
What did my friend do?? He ordered Dynamat Extreme, he was more than willing to pay the extra $$ for a comparable product.
I'm not full of ****, and neither is my friend, just thought I'd point this out for all you future customers.
Let the fun begin. //content.invisioncic.com/y282845/emoticons/crap.gif.7f4dd41e3e9b23fbd170a1ee6f65cecc.gif
Thanks to the mods for un-deleting this thread so I can reply.
I see that there are like, 5 pages of replies, but I am only going to respond to this one.
First, I appreciate the kind words you started this thread with, and I am glad to hear that you liked our customer service, products and free upgrade we gave you.
I also appreciate you sending us referrals.
What I do not appreciate however is the last statement you make:
I'm not full of ****, and neither is my friend, just thought I'd point this out for all you future customers.
I do not believe that you are full of ****, or have an agenda. I do not doubt the level of sincerity that you bring to this thread. It is obvious that you believe your friend, but that is where the first mistake was made.
The second is that rather than contacting me directly via email, PM or phone, you choose to point out on a public forum, a 3rd party report that could not only damage my reputation, but end up hurting my business. Thus effecting me and my employees.
Why would you not come to me directly with such alarming news?
Again, I do not think that you are full of ****, however here and now I tell you with a straight face and fingers uncrossed, that if your friend said what you quoted him as saying, then he is indeed a liar.
I am not sure why your friend would lie, nor do I wish to guess.
Since I cannot speak for his actions, I am only able to refute them.
-Never before have I chewed out a customer for asking for a discount.
-Never have I called a customer back to give them an ass chewing of any kind.
-Never before have I had any customer tell me I was rude, and hang up on me.
-Never before has a customer told me that I lost a sale because of my rude phone etiquette.
-And never before have I used the F-bomb in anger towards potential customer.
I can tell you that I make it a point to treat everyone that calls Second Skin as a gift. With the economy in a slump, the 12 volt industry in the hole, and the auto industry hurting as bad as it is, every time my phone rings I appreciate the chance to impress another customer that God has sent my way. To treat my customers the way your friend accused me of, is to not appreciate the gift of prosperity in the fashion I believe it has been given to me.
Karma is a b!tch and I always do my best to stay on the right side of the road.
I wish I did not have to publicly defend myself, but this thread left me with few options.
To the forum members and the moderators, thank you for allowing me the chance to say my side of the story and thank you for your support as Second Skin goes in to our 8th year of business.
ANT
