mikeyboc
10+ year member
CarAudio.com Veteran
What you are saying makes complete sense, please don't take any advice as a personal attack on you or your affiliation with the company. In my past experiences, customers do not understand or sometimes care about the efficiency and cost-cutting measures of a company. If it means no phone for more money invested in R&D, then that makes sense to the company, but not necessarily to the customer that wants to get ahold of a live person before spending hard earned $$$. Hey if you guys can pull it off, then more power to you.Don't have money to hire people, it's pretty much a 1 man show. I'll be flying out there more then likely helping for a week or so.
Orders, tech support questions etc. Will be handled via email.
It's the same communication - and we can answer 10 emails in the time that we can take 1 phone call. The time saved from being on the phone can be used for building your woofers. We can do anything from explaining box designs, to answering tech/warranty issues if they come about via email. It's much more efficient for time being.
The problem with a 'hot chick' answering the phone is she likely doesnt know the answers to the vast majority of the questions she would be asked. Pricing sure..but that'l be on the website when you order your woofer. All prices will include shipping in the lower 48. Simple as that!
Eventually there will be a phone number, but for time being...and as long as possible we're going to try it this way.
Thanks for your concern!
One man show, huh?
