new sub company

[Showrides]

I can see where you are going with the "no phones" deal, but while they may be inefficient, I would think they would be almost mandetory for customer service. I personally would not buy from an online retailer with no phone number posted on the site. Just by browsing the forum you can tell that no matter how quick you respond to email, there will always be those that don't think it is quick enough. Love the idea, but think the "no phones" should be reconsidered to ensure cumstomer service, which is vital for good "word of mouth" for a young company.
Just my .02, but I have some background in business.

Agreed. Every real company has a number you can call and talk with someone. Otherwise it seems like the company is run by a bunch of teenagers who think they know what they are doing. Not to mention most people aren't going to send you any considerable amounts of money until they have talked with you on the phone. It just makes customers feel better. Not to mention getting a new phone line, or getting a new cell phone just for your business costs nothing in the large scheme of things.

 

[mikeyboc 10+ year member]

I can agree to an extent, but with the reputation Nick and Shawn already have, and the customer base which will mainly be the people who know of them, I don't see this posing a problem for them. Once they grow, things will change.

No offense to anyone, but I wouldn't know them from anyone else I come across. Their reputation could be extremely good, but that is not going to contribute to the validity of the company they represent. What happens when everyone that knows them buys their product, I think a vast majority of the remaining consumer population is not familiat with their reputation. Again, this is not to knock on anyone, because I don't know them and am in no place to pass jusdgement. All I am saying is that from a business standpoint, it is probably a good idea to have a direct source of communication with your customers where they can talk to a live person. Most start-up companies don't make it past 5 years, why contribute to the uphill battle by limiting customer service. I think the "no phone" policy may work, if there is never an issue with one of the products, but that is unlikely due to the possibility of human error. I, and many others, want to pick up the phone and get a problem resolved when it comes up, not wait on an email (that may or may not have been deleted).

 

[filtor1 10+ year member]

I can agree to an extent, but with the reputation Nick and Shawn already have, and the customer base which will mainly be the people who know of them, I don't see this posing a problem for them. Once they grow, things will change.

I agree as well. If it was someone with 2 posts and no presence in the car audio scene, I would be skepticle as well. However, both of these guys have been around for a while and have proven themselves. I am sure the phones will come with time. Until then, enjoy the savings past on to the consumer.

 

[mikeyboc 10+ year member]

I agree as well. If it was someone with 2 posts and no presence in the car audio scene, I would be skepticle as well. However, both of these guys have been around for a while and have proven themselves. I am sure the phones will come with time. Until then, enjoy the savings past on to the consumer.

Don't get me wrong, I would love to see them help turn out a great product and grow the company from scratch, and I don't even know them. It makes for a great story and I wish everyone the best. I am not trying to piss on anyone's parade, just offer some advice that may or may not be helpfull.

 

[filtor1 10+ year member]

No offense to anyone, but I wouldn't know them from anyone else I come across. Their reputation could be extremely good, but that is not going to contribute to the validity of the company they represent. What happens when everyone that knows them buys their product, I think a vast majority of the remaining consumer population is not familiat with their reputation. Again, this is not to knock on anyone, because I don't know them and am in no place to pass jusdgement. All I am saying is that from a business standpoint, it is probably a good idea to have a direct source of communication with your customers where they can talk to a live person. Most start-up companies don't make it past 5 years, why contribute to the uphill battle by limiting customer service. I think the "no phone" policy may work, if there is never an issue with one of the products, but that is unlikely due to the possibility of human error. I, and many others, want to pick up the phone and get a problem resolved when it comes up, not wait on an email (that may or may not have been deleted).

Good point there. Maybe they will reconsider.

 

[filtor1 10+ year member]

Don't get me wrong, I would love to see them help turn out a great product and grow the company from scratch, and I don't even know them. It makes for a great story and I wish everyone the best. I am not trying to piss on anyone's parade, just offer some advice that may or may not be helpfull.

I agree. I am sure they appreciate your contribution. //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif I also don't think anyone has taken offense to your post, or think you were being accusatory. Atleast I didn't see it that way.

 

[mikeyboc 10+ year member]

I agree. I am sure they appreciate your contribution. //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif I also don't think anyone has taken offense to your post, or think you were being accusatory. Atleast I didn't see it that way.

I didn't think so, but I have seen many things taken out of context. Just wanted to cover my arse and not burn any bridges. I may be inline for a new sub or two down the road!

 

[MrSector9 10+ year member]

I agree that their should be a "tech" support phone number. Maybe no orders but for tech questions and such.

You have to remeber there will be folks wanting this stuff that may still be "new" and have a few questions about the appropiate applications.

Also I imagine you will easily sell reones for all items correct? The only problem i could see wiht the motor being made for a specific coil config would be if someone ever wanted to change from say a dual 2 12" to a dual 1 15"

Other then that I am relaly diggin the direction this company is going //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

 

[filtor1 10+ year member]

I didn't think so, but I have seen many things taken out of context. Just wanted to cover my arse and not burn any bridges. I may be inline for a new sub or two down the road!

Keep an eye on this company. As information comes out, I am confident you will have no problem doing business with them. //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

 

[Tirefryr 10+ year member]

Yes, there are people out there who know nothing of Nick and Shawn, but they will once the product and name gets out. What I was trying to say, is the people who truly know these guys and what they are capable of, are going to be the supporting cast for the beginnings of the business. It will grow, and just like every other internet-based company, they will thrive in this area.

There are plenty of people throughout the many forums these guys frequent whom will be more than willing to use a product that they are involved with.

 

[qtipextra 5,000+ posts]

Do all the lines have the **** cone type dustcap?

 

[mikeyboc 10+ year member]

Yes, there are people out there who know nothing of Nick and Shawn, but they will once the product and name gets out. What I was trying to say, is the people who truly know these guys and what they are capable of, are going to be the supporting cast for the beginnings of the business. It will grow, and just liek every other internet-based company, they will thrive in this area.
There are plenty of people throughout the many forums these gusy frequent whom will be more than willing to use a product that they are involved with.

I don't doubt it one bit, i never questioned their ability, or the quality of their product. I just have doubts hearing of a business plan that doesn't involve "phones" due to their inefficiency. With no phones, a "live tech chat" or something along those lines would almost be a necessity. The only problem with that is the cost-benefit analysis. It would seem to be cheaper for a startup co. to invest in a phone line and some hot sounding chick to answer it. Either way, why not prepare for the expansion of the business before it arrives. Why wait until there is a strong demand for direct communication when it is not incredibly expensive to implement it from the beginning. Honestly, with the response I have read in the thread, IMO, the only things that can hold them back are 1) production capabilities (which have not been disclosed in this thread, so please just take it for what it is worth. Nothing worse than having an amazing sub that everyone wants and you can't produce quick enough and people taking their money elsewhere) and 2) getting a bad rap from the online community that is supposed to be the initial support for the company.

 

[TreyE 10+ year member]

but also you gotta think that this company is JUST starting up...if you have a new company and maybe not alot of money to hire people then would you rather have a phone and one person to answer and everyone bash their customer support or no phone and people just emailing and it being a little slower...in my opinion until they grow and become successful would i think it would benefit them to have phones so they can have many people answer them

 

[NDMstang65 10+ year member]

Don't have money to hire people, it's pretty much a 1 man show. I'll be flying out there more then likely helping for a week or so.

Orders, tech support questions etc. Will be handled via email.

It's the same communication - and we can answer 10 emails in the time that we can take 1 phone call. The time saved from being on the phone can be used for building your woofers. We can do anything from explaining box designs, to answering tech/warranty issues if they come about via email. It's much more efficient for time being.

The problem with a 'hot chick' answering the phone is she likely doesnt know the answers to the vast majority of the questions she would be asked. Pricing sure..but that'l be on the website when you order your woofer. All prices will include shipping in the lower 48. Simple as that!

Eventually there will be a phone number, but for time being...and as long as possible we're going to try it this way.

Thanks for your concern!

 

[NDMstang65 10+ year member]

Do all the lines have the **** cone type dustcap?

Yes all lines have the same basic style dustcap as you've seen in the pics