They always have something to do. If they aren't helping customers we have a list of people they need to call about sales, do follow ups on sales leads, do follow ups on customers they sold to make sure everything is working, clean/arrange displays, do online training, learn about new promotions and equipment packages, etc etc etc.
There is about 500 people on the list everyday so with 8 people working + customers coming in there is no way they can get all of the way through the list.
They also know specifically what goals we have for them to accomplish as far as training and certification goes.
So, no there is no excuse for them to be sitting on their bums.