What is going on with Soundqubed? No response from them???

[momofx 10+ year member]

I have been calling Soundqubed and left numerous messages for purchasing some stuff but they refuse to return any calls and no matter what time or day I call, the call ALWAYS goes to voicemail? Does this company still exist or does their customer service just su.ck???!

Click to read more...

 

[UGHH]

Just buy it from SSA if theyre not answering. They sell Soundqubed stuff

 

[UGHH]

@djl ;

 

[chargdbassbuick 10+ year member]

I have been calling Soundqubed and left numerous messages for purchasing some stuff but they refuse to return any calls and no matter what time or day I call, the call ALWAYS goes to voicemail? Does this company still exist or does their customer service just su.ck???!

No there customer service just ***** . Don't order nothing expecting to ship out next day,even tho the website claims ships within 24hrs m-f

What a bunch of bull . I guess cheap price=cheap service

 

[bgowdy 5,000+ posts]

hm the times i have called sq i always got some one to answer. i recently ordered 2 of the SDC2.5 15s before they sold out for good. i called and check the inventory on them to make sure they still had atleast a pair before i ordered them. I called for some other stuff to and got answers everytime

 

[CSCStang]

I emailed them about the hds's I just got (busted up Styrofoam) and they got back to me within 20 mins.

Just wanted to give them a heads up about FedEx not being careful.

 

[UGHH]

Sounds like they just don't like you. Lol When I called to order my hds210s they answered first try.

 

[denim 5,000+ posts]

Zak will get back with you.

 

[Lowflyin 10+ year member]

Zak answers first time anytime I call.

 

[Jeffdachef 5,000+ posts]

its a hit or miss, took them 2 business days to get back to me on my recone.

 

[Based]

Lol Its off topic but I'm having the same trouble with DJ Stage Gear... I ordered my amp on Sept 11 which was last thursday and guess what.... THEY HAVENT SHIPPED IT!!!!!! YAAAAAYYY!!!!!!!

 

[DJL 10+ year member]

I have been calling Soundqubed and left numerous messages for purchasing some stuff but they refuse to return any calls and no matter what time or day I call, the call ALWAYS goes to voicemail? Does this company still exist or does their customer service just su.ck???!

PM me with the dates, times you called us and a phone number we can reach you at and I will go through our phone logs and find out what the problem is.

We have multiple customer service lines which are staffed, if a call goes to voicemail it means all lines are busy and we are serving other customers. We make every attempt to return calls on a timely basis, usually within one business day. We take pride in our customer service; we know we can't make everyone happy but make every attempt to do so.

dj

 

[negolien]

well done :

 

[chargdbassbuick 10+ year member]

Lol Its off topic but I'm having the same trouble with DJ Stage Gear... I ordered my amp on Sept 11 which was last thursday and guess what.... THEY HAVENT SHIPPED IT!!!!!! YAAAAAYYY!!!!!!!

Lol guess so

 

[momofx 10+ year member]

PM me with the dates, times you called us and a phone number we can reach you at and I will go through our phone logs and find out what the problem is.
We have multiple customer service lines which are staffed, if a call goes to voicemail it means all lines are busy and we are serving other customers. We make every attempt to return calls on a timely basis, usually within one business day. We take pride in our customer service; we know we can't make everyone happy but make every attempt to do so.

dj

Ok, pm'ing you now... and funny thing is, I ALWAYS got the same line as it ALWAYS went to the same voicemail. Where are the multiple lines??? Am I missing something?!