Problem with Gooddeals18.com

[greynolds 10+ year member]

The amp was delivered and signed for a week ago
I sent the jbl rep 2 emails and he hasnt replied //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif

I'd say give them some time. They're doing something they really don't have to do here and it's unlikely they'll ship it to you via overnight service unless you're footing the bill for that.

 

[Slammed 5,000+ posts]

I'd say give them some time. They're doing something they really don't have to do here and it's unlikely they'll ship it to you via overnight service unless you're footing the bill for that.

I understand that, but I just wanted to know if they received it.

It dont care when it gets here, I was just worried that it didnt arrive

 

[Slammed 5,000+ posts]

Hello Daniel,Thank you for checking in with me. Unfortunately, our system

does not show that it has been checked in yet. Please reply with the

FedEx tracking number and I will be able to release your replacement

order provided it shows on FedEx's website that the package was received

in. I apologize for this additional inconvenience. I hope this is

helpful.

Best Regards,

//content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

 

[Slammed 5,000+ posts]

Hello Daniel,

Thank you for the tracking information. I will have your

replacement order released and shipped as soon as possible.

Best Regards,

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[Slammed 5,000+ posts]

Well it looks like JBL is shipping me a NEW GTO504

JBL GTO504 is rated at 55 x 4 @ 4ohms

the JBL GTO75.4II did 104 x 4 @ 4ohms

gooddeals18 really screwed me over!

 

[edzy 10+ year member]

Well, imo, I would have tested the amp day one. Not wait like 6 months. And JBL did you a solid by sending you anything out. They could have said "this amp was sold thru unauthorized dealer and we are keeping it for evidenance. Please contact the person you bought from for a refund"

So I think you got a decent result.

At least you got a new amp.

btw, you could have just paid to have that amp repaired and been done with it. All the time and effort wasted was probly more money then the acuall repair.

 

[greynolds 10+ year member]

Well, imo, I would have tested the amp day one. Not wait like 6 months. And JBL did you a solid by sending you anything out. They could have said "this amp was sold thru unauthorized dealer and we are keeping it for evidenance. Please contact the person you bought from for a refund"

I don't believe JBL could simply decide to keep the amp without compensating the customer in some manner. Even if they legally could, it would be extremely sleezy to tell the customer to send it in with an offer to replace it as a favor then turn around and keep it - not a good way to earn future business. Unauthorized dealers usually aren't selling stolen merchandise - usually it's stuff bought from a different importer or sold by a distributor to a dealer not in the authorized network.

So I think you got a decent result. At least you got a new amp.

This I agree with.

Since you (Slammed) had bought a refurb, it's really not reasonable to expect a brand new amp of the exact same model. What is reasonable is for them to either repair the amp you had or replace it with something valued comparably to what you paid for the refurb. It sounds like they chose the 2nd option. You should be thrilled with how JBL is handling this, mad at gooddeals18 for ignoring your problem, and mad at yourself for waiting 6 months to test the amp.

 

[Slammed 5,000+ posts]

I agree....JBL customer service is excellent and I am happy with what they have done

Im just very upset with gooddeals18, numerous emails/phone calls and no replies