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<blockquote data-quote="greynolds" data-source="post: 5048214" data-attributes="member: 593834">I don&#039;t believe JBL could simply decide to keep the amp without compensating the customer in some manner.&nbsp; Even if they legally could, it would be extremely sleezy to tell the customer to send it in with an offer to replace it as a favor then turn around and keep it - not a good way to earn future business.&nbsp; Unauthorized dealers usually aren&#039;t selling stolen merchandise - usually it&#039;s stuff bought from a different importer or sold by a distributor to a dealer not in the authorized network.This I agree with.Since you (Slammed) had bought a refurb, it&#039;s really not reasonable to expect a brand new amp of the exact same model.&nbsp; What is reasonable is for them to either repair the amp you had or replace it with something valued comparably to what you paid for the refurb.&nbsp; It sounds like they chose the 2nd option.&nbsp; You should be thrilled with how JBL is handling this, mad at gooddeals18 for ignoring your problem, and mad at yourself for waiting 6 months to test the amp.</blockquote>

[QUOTE="greynolds, post: 5048214, member: 593834"] I don't believe JBL could simply decide to keep the amp without compensating the customer in some manner. Even if they legally could, it would be extremely sleezy to tell the customer to send it in with an offer to replace it as a favor then turn around and keep it - not a good way to earn future business. Unauthorized dealers usually aren't selling stolen merchandise - usually it's stuff bought from a different importer or sold by a distributor to a dealer not in the authorized network. This I agree with. Since you (Slammed) had bought a refurb, it's really not reasonable to expect a brand new amp of the exact same model. What is reasonable is for them to either repair the amp you had or replace it with something valued comparably to what you paid for the refurb. It sounds like they chose the 2nd option. You should be thrilled with how JBL is handling this, mad at gooddeals18 for ignoring your problem, and mad at yourself for waiting 6 months to test the amp. [/QUOTE]

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