ok wtf should i do...

[Etac 10+ year member]

you are right, this thread is hilarious, i dont even know why im still posting in it.. theres nothing to argue and this whole post could be summed up at "shit happens",

but now i feel kind of responsible for how this post is turning out, when actually im now trying to say something good

and considering this was originally posted when i was pissed off one day, before i even talked to you =\

 

[FJF 10+ year member]

Wll its the price you pay. Dont get me wrong, Sundown, Fi, RD all have awesome CS. Infact Sundown is some of the best I have ever seen. He helped me out huge. Their products are great and I'm willing to wait a couple days to get everything straigtened out. Even big companies like panasonic have taken awhile to get back to me.

These companies aren't the only one's around. Call me crazy, but I prefer to give my money to firms who care about my business to reply in a timely manner. This said, a lack of reply from DD would make me buy their product as soon as I morph into a tree.

EDIT: I emailed an automotive company about a week ago, hoping to clarify some info regarding a ~$8K purchase. Did they reply? Nooooo. As such, they lost $8K and my business will to elsewhere. It's that simple.

 

[6spdcoupe 5,000+ posts]

you are right, this thread is hilarious, i dont even know why im still posting in it.. theres nothing to argue and this whole post could be summed up at "shit happens",
but now i feel kind of responsible for how this post is turning out, when actually im now trying to say something good

and considering this was originally posted when i was pissed off one day, before i even talked to you =\

It is not you at all, dont blame yourself. You had a right to question the situation and should not be held at fault for it whatsoever.

 

[headless 10+ year member]

Since October? No communication? Blatantly ignoring relevant inquiries? Yea, that's just great. //content.invisioncic.com/y282845/emoticons/rolleyes.gif.c1fef805e9d1464d377451cd5bc18bfb.gif
Fruck me if I even consider doing business with the firm. There are many fish in the sea. Vote with your dollar.

You obviously have no idea what you're talking about. Don was contacted a couple of days ago and the return is already under way.

 

[FJF 10+ year member]

You obviously have no idea what you're talking about. Don was contacted a couple of days ago and the return is already under way.

You again?

Don, aren't you going to ask him if he read the thread? //content.invisioncic.com/y282845/emoticons/tongue.gif.6130eb82179565f6db8d26d6001dcd24.gif//content.invisioncic.com/y282845/emoticons/biggrin.gif.d71a5d36fcbab170f2364c9f2e3946cb.gif

 

[headless 10+ year member]

You have unreasonably high expectations in this matter, FJF. Reality is knocking on your door, and it wants you to answer.

And me 'again'? That was my first post since you started posting in this thread.

 

[FJF 10+ year member]

You have unreasonably high expectations in this matter, FJF.

As a someone who worked in the field, my experience says otherwise. Nice try at a post for the sake of posting, nonetheless. I guess you had to say something.

Reality is knocking on your door, and it wants you to answer.

What other mindless cliches do you have in store?

And me 'again'? That was my first post since you started posting in this thread.

Do you actually think that qualifying your comment as a means of escape is meaningful, other than illustrating yourself as a bullshit-ridden spin artist? My comment stands; here are the direct links to your posts:

http://www.caraudio.com/forum/showthread.php?p=5735356#post5735356

http://www.caraudio.com/forum/showthread.php?p=5739049#post5739049

No one, other than you, behaved disingenuously. I love the smell of crap in the afternoon. //content.invisioncic.com/y282845/emoticons/biggrin.gif.d71a5d36fcbab170f2364c9f2e3946cb.gif

 

[BLACKonBLACK98 10+ year member]

man just admit that you were wrong from the get-go and let it go. obviously the only one at fault here is the original dealer who has not been named, not rainbow and definitely not don. rainbow made good on the warranty and don handled someone else's problem.

 

[FJF 10+ year member]

man just admit that you were wrong from the get-go and let it go.

I love how Don's friends post in his defence, as if he's not able to handle himself. AFAIK, the issue is cleared-up. He's more than capable for speaking for himself, as he did.

obviously the only one at fault here is the original dealer who has not been named, not rainbow and definitely not don. rainbow made good on the warranty and don handled someone else's problem.

Have you read the thread? Sorry, that's Don's line. //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

PS. Don, no offence meant.

 

[audioholic 5,000+ posts]

So the big stink is over 3 or 4 days on a warranty exchange? Are we talking about a speaker here, or an iron lung?

must...

have...

speaker...

sooner...

or might...

die...

*gasp*

 

[FJF 10+ year member]

So the big stink is over 3 or 4 days on a warranty exchange? Are we talking about a speaker here, or an iron lung?
must...

have...

speaker...

sooner...

or might...

die...

*gasp*

What is the point of this? The issue is resolved.

 

[headless 10+ year member]

wow, FJF, you are just all over the place. Perhaps if you spent more time actually making a point and less insulting other posters you would get more sympathy. As it is now, you are the only person who thinks that 4 days is an unreasonable turnaround time for a driver that is out of warranty and discontinued to be replaced. I'm sure you'd like to think that all the people here telling that you are unreasonable are 'don's friends' and 'standing up for him', as is evidenced by your petty and childish attempts to divert attention from the real point - but in reality, you're the only person who thinks that this wasn't resolved quickly and efficiently. Your quickness to sling insults at everything that anybody posts in response to your drivel rather than attempt to justify how the situation is unacceptable is an obvious indication that you have no substance behind your argument.

The TLDR version of this is:

Driver dies

Buyer contacts seller (not Don)

Seller does not respond

Buyer tries several times across a few months to contact seller and get replacement; does not get satisfaction.

Seller contacts Rainbow directly and receives multiple immediate responses during business hours.

Rainbow contacts Don the next day

Don/Rainbow replaces the driver purely on the word of customer without even having the defective driver in his hands - and the replacement for this driver is already on the way to the buyer in less than 4 days from Rainbow being contacted, even though it must be shipped from Germany and is from a discontinued line of speakers.

Does anyone other than FJF think that this is unreasonable other than the original seller's lack of response to the buyer's inquiries?

 

[filtor1 10+ year member]

It sure doesn't speak highly of their costumer service. It takes 3 days to print a shipping label? Not responding to emails (Re: DD) from perspective costumers is suddenly a good thing? How hard is it to reply (Re: Fi), given a 2 day time frame?
I'm astonished that you guys put up with this. Really.

per·spec·tive

Pronunciation: \pər-ˈspek-tiv\

Function: noun

Etymology: Middle English perspectyf, from Medieval Latin perspectivum, from neuter of perspectivus of sight, optical, from Latin perspectus, past participle of perspicere to look through, see clearly, from per- through + specere to look

Or were you going for

pro·spec·tive

Pronunciation: \prə-ˈspek-tiv also ˈprä-ˌ, prō-ˈ, prä-ˈ\

Function: adjective

Date: circa 1699

1: relating to or effective in the future

2 a: likely to come about : expected b: likely to be or become

And although I disagree with your assertion about Don's customer service practices, I do see your argument against Rainbow as having some validity. I would argue that the bulk of audio, both automotive and home oriented, companies have a much longer response times to product failures. When taking into consideration the specifics of this transactions coupled with the geographic distance between the company and the customer in question, I do not see 4 days as a terrible or even subpar response time to an issue with a product. In my 33 years of life and 17 years of actually doing business with retailers and wholesalers, I have almost never had a problem with a product that was handled in 4 days with one exception. One exception in 33 years.

I would absolutely love to understand your astonishment in our ability to "put up with" this type of lead time, but am having trouble understanding where the feeling is coming from. I can say I have little personal experience with the literally hundreds of companies I have done business with, with one exception, have fallen well short of your lofty expectations.

With all that being said, I could argue your side too, I just don't belive it has the merit to accompany a sufficient argument. Take it for what it is.

 

[filtor1 10+ year member]

And just for sh!ts and giggles. I have been waiting on Diamond Audio for 3 years to send me a replacment amp that was paid for at full retail with the understanding that it had a lifetime warranty. I have emailed them, mailed letters, and been in contact with the B & M I purchased it from and all have shrugged me off like I didn't matter. 4 days seems like a dream to me. And no, I have never gone back to the shop for business nor will I ever recommend Diamond Audo to another person as long as I live.

This past December I got a story that they tried to deliver the replacement amp back to the B & M 2 years ago. This was after 20+ phone conversations with DA and many more to the B & M. They finally admitted that there was a claim and issued an RA# in November of 08'. I was to be contacted by either the B & M or by DA to confirm the delivery and have gotten a call from niether one.

This is they type of situation, among others, that is killing the hobby and hurting the B & M's.

Thanks for letting me rant.

 

[FJF 10+ year member]

wow, FJF, you are just all over the place.

More bullshit? That does a lot for your credibility. I've posted a minimal amount of posts here, and CA-F is my car audio home base. What's with the BS claim?

Please excuse me for gloating, but this is just precious coming from a proven spin artist. Hell, I won't stop you; this is just too much fun.

Perhaps if you spent more time actually making a point and less insulting other posters you would get more sympathy. As it is now, you are the only person who thinks that 4 days is an unreasonable turnaround time for a driver that is out of warranty and discontinued to be replaced.

Again, have you actually read the thread.? This is over.

This said, I can't help and marvel at the nonsense above, again, seemingly posted just to land a shot, while accusing one of the same. I take it that Mensa won't be sending you a membership application.

Your quickness to sling insults at everything that anybody posts in response to your drive I rather than attempt to justify how the situation is unacceptable is an obvious indication that you have no substance behind your argument.

1. Perhaps someone should explain the nature of a discussion forum to you.

2. Please illustrate your claim, in lieu of simply asserting an obtuse assertion. I'm not holding my breath.

Driver diesBuyer contacts seller (not Don)

Seller does not respond

Buyer tries several times across a few months to contact seller and get replacement; does not get satisfaction.

Seller contacts Rainbow directly and receives multiple immediate responses during business hours.

Rainbow contacts Don the next day

Don/Rainbow replaces the driver purely on the word of customer without even having the defective driver in his hands - and the replacement for this driver is already on the way to the buyer in less than 4 days from Rainbow being contacted, even though it must be shipped from Germany and is from a discontinued line of speakers.

Those who've read the thread are well aware of this. Will your next bombshell claim that cucumbers are green?

Does anyone other than FJF think that this is unreasonable other than the original seller's lack of response to the buyer's inquiries?

Once again, the issue is resolved. Why do you flame as a supposed justification for the same? At least you can rest safely knowing there's life after a lack of oxygen at birth.