ok wtf should i do...

[grimreper912003 5,000+ posts]

Finish high school, get a real education, and then post to me.

Plan on it. But that has nothing to do with what is at hand. Let me try to understand your point a little better here. What companies have you delt with in the past? How long did it take for them to replace a defective item? Im just curious to see why you think 4 days is horrible.

 

[Etac 10+ year member]

but reguardless.. how FJF says this is how they handle their business.. I actually contactd rainbow directly (before me speaking to don over the weekend) and got an email as soon as their business hours opened monday morning.. I tlaked directly back and forth to them all day with responses in minutes. If i didnt get in touch with Don here, they got in touch with him through email for me (which they did anyway)... and if don wasnt here to help me, it seemed like rainbow was more than willing to help me no questions asked ...i think don should be given credit instead of *****ed at cause he's just going out of his way for me.. and he gets nothing out of it, and i feel bad hes getting dragged into this mess, and not only that 3 days.. is nothing.. expecting same day service on certain situations is just insane and proves again that sometimes its impsosible to make ppl happy no matter what you do

 

[grimreper912003 5,000+ posts]

but reguardless.. how FJF says this is how they handle their business.. I actually contactd rainbow directly (before me speaking to don over the weekend) and got an email as soon as their business hours opened monday morning.. I tlaked directly back and forth to them all day with responses in minutes. If i didnt get in touch with Don here, they got in touch with him through email for me (which they did)... and if don wasnt here to help me, it seemed like rainbow was more than willing to help me no questions asked and i think don should be given credit instead of *****ed at cause he's just going out of his way for me.. and he gets nothing out of it, and i feel bad hes getting dragged into this mess

This is OT but how do you like your G1s?

 

[FJF 10+ year member]

Plan on it. But that has nothing to do with what is at hand.

Sure it does. You're technically a child.

What companies have you delt with in the past?

BAT, ARC, c-j, DAL, Audio Physic, Martin-Logan, Classe, Krell, Mark Levinson, Aragon, Mesa, AQ, Tara Labs, VPI, Kuzma, Lyra, Transfiguration, Benz-Micro, EAR, Basis to name a few.

How long did it take for them to replace a defective item?

Immediately, 99% of the time, with no questions asked.

Im just curious to see why you think 4 days is horrible.

Asked and answered.

 

[FJF 10+ year member]

Deleted - double post.

 

[Etac 10+ year member]

ya know when i put em in a sealed box they sounded alright but didnt get loud enough (but i also had kind of a weak amp at the time).. i put em paired in a 4.5 tuned @ 33 hz and it really opened them up.. im not gonna lie and tell you they are the best but for $130 shipped i really like them.. they get decently loud and decently low but defently are more SQ than SPL.. they blend very nicely with the mids..

theyll easily take more than their rated 200.. i got like 400 each to mine.. which is loud enough for me.. never smelt them or anything just dont wanna break em by trying to put like 750 to each.. and granted they only got 11 xmax.. they got 22 xmech (one way) so they can mvoe for $65 each

and FJF you got alot to say about something that ahs nothing to do with you.. you dont like them, dont do business with them.. theyll survive im sure and so will you... just dont drag don's name around when i couldnt of asked anything more from him

 

[FJF 10+ year member]

but reguardless.. how FJF says this is how they handle their business.. I actually contactd rainbow directly (before me speaking to don over the weekend) and got an email as soon as their business hours opened monday morning.. I tlaked directly back and forth to them all day with responses in minutes. If i didnt get in touch with Don here, they got in touch with him through email for me (which they did anyway)... and if don wasnt here to help me, it seemed like rainbow was more than willing to help me no questions asked ...i think don should be given credit instead of *****ed at cause he's just going out of his way for me.. and he gets nothing out of it, and i feel bad hes getting dragged into this mess, and not only that 3 days.. is nothing.. expecting same day service on certain situations is just insane and proves again that sometimes its impsosible to make ppl happy no matter what you do

Fair enough.

 

[grimreper912003 5,000+ posts]

Sure it does. You're technically a child.


BAT, ARC, c-j, DAL, Audio Physic, Martin-Logan, Classe, Krell, Mark Levinson, Aragon, Mesa, AQ, Tara Labs, VPI, Kuzma, Lyra, Transfiguration, Benz-Micro, EAR, Basis to name a few.

Immediately, 99% of the time, with no questions asked.

Asked and answered.

Well the number of companies you have delt with is impressive. Personaly I dont think 4 days is bad, or that Don was in the wrong, but you may think so. Im just going to have to agree to disagree here.

 

[FJF 10+ year member]

Point being your draging a guys rep through the mud, when he took care of the problem. How can you expect Don to take care of a problem he isn't aware of? Even if he did know about the problem, 4 days isn't alot of time. Took Sundown 3 Days to help me before, does thst make him bad? DD never responds to emails, and Fi takes 2 days to respond. Usually about a week before something productive gets done, does that make them bad too?

It sure doesn't speak highly of their costumer service. It takes 3 days to print a shipping label? Not responding to emails (Re: DD) from perspective costumers is suddenly a good thing? How hard is it to reply (Re: Fi), given a 2 day time frame?

I'm astonished that you guys put up with this. Really.

 

[Etac 10+ year member]

at least i didnt have to wait weeks for them to investigate that i really sent in the driver ect... they didnt give me a hard time about that at all.. i really did tho lol.. it prolly would of gotten taken care of sooner if i was more proactive about it... but i never try to be that guy like "hey you got my shit yet? what about now? what about now?" ya know

 

[grimreper912003 5,000+ posts]

It sure doesn't speak highly of their costumer service. It takes 3 days to print a shipping label? Not responding to emails (Re: DD) from perspective costumers is suddenly a good thing? How hard is it to reply (Re: Fi), given a 2 day time frame?
I'm astonished that you guys put up with this. Really.

Im not saying its a good thing by anymeans. Im just saying its not uncommon.

 

[FJF 10+ year member]

and FJF you got alot to say about something that ahs nothing to do with you.. you dont like them, dont do business with them.. theyll survive im sure and so will you... just dont drag don's name around when i couldnt of asked anything more from him

AFAIK, I don't need your permission to post my opinion and experience, as well as follow-up on what was posted. //content.invisioncic.com/y282845/emoticons/titanic.gif.8089b7552c370bcc138aa121756d0c0b.gif

 

[FJF 10+ year member]

Im not saying its a good thing by anymeans. Im just saying its not uncommon.

That very well may be true, but is it something to be supported?

 

[grimreper912003 5,000+ posts]

That very well may be true, but is it something to be supported?

Wll its the price you pay. Dont get me wrong, Sundown, Fi, RD all have awesome CS. Infact Sundown is some of the best I have ever seen. He helped me out huge. Their products are great and I'm willing to wait a couple days to get everything straigtened out. Even big companies like panasonic have taken awhile to get back to me.

 

[6spdcoupe 5,000+ posts]

This thread is hilarious. I get blamed and the company gets dragged through the mud for an issue that I have absolutely no affiliation with.

Consumer bought through a dealer (not me). Consumer had trouble, I was asked for help since I deal with the same products. A few days later a new product is on its way. This is bad how? I am playing middle man, not direct, hence the reason for the few days. Everything is based on the single consumers word and still the problem was resolved by the manufacturer.

I have no product in my hand to support the claim, so now the company takes my word on it, again they made good. And yes, if you deal in the export business, then you would know not everything ships immediately. There is paperwork and protocol to deal with, so a day or two is not unheard of.