need your guys opinion on a transaction

[garychoffmann 10+ year member]

Hey guys, I've never had an issue on a transaction so I'm wondering what is acceptable as far as honoring the transaction. I sold an amp pretty cheap to a good upstanding member on here december 8th. Maybe a month ago he contacted me saying the amp would cut out and you had to press down on the wire for it to work and then it played fine. So I didn't hear from him for another month until tonight. He said the amp isn't working, i believe it's the same problem but I never had a problem with it so I really can't say.

So what is the right thing to do? Asked if I could refund him but that just seems like that's not right?

Do I get the amp back and do 1/2?

Do I say it's been 1/4 year sorry?

What's the right thing to do? It sounds like the terminal took a hit and busted a solder joint so it should be an easy fix. Since it works if pressure is applied.

What is the general rule of thumb? If it was shipping damage that would have been great to know, my packaging could not have been faulted I don't think.

Looking to see what you guys say. After 20 years in this game this is my first "what do i do" moment

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[whitedragon551 5,000+ posts]

How long was it after he had the amp in his possession did he mention an issue to you?

 

[garychoffmann 10+ year member]

I deleted it but it was about a month ago. So we'll say feb 15th maybe?

 

[whitedragon551 5,000+ posts]

I deleted it but it was about a month ago. So we'll say feb 15th maybe?

Ok so he complained a month ago, but has had it since December 2014? Id tell him to take a hike. You have no idea what he could have done to that amp in 3 months time. If it was faulty out of the shipping box that is still on him for not testing it sooner.

 

[garychoffmann 10+ year member]

Yeah, I know. I'll feel out his situation and see where I stand. Asking for a refund rubbed me the wrong way. So I may have replied a little harsh. Hopefully we can come to an agreement.

 

[Joel787]

i might not have enough experience it car audio, but honestly one thing i would never buy used is electronic stuff. In my opinion electronic stuff is bought "AS IS" since it could be almost impossible to pinpoint what went wrong, i had bought many things on forums and its pretty much based on honesty. if you feel right about what you sold then option 3, sorry bruh it was good when i sold it.