due i dont care if it was shipped on monday or not. your missing the point. The point is one month. The point is your word. The poiunt is no compensation whether it had been money or expedited shipping or whatever. NOTHING. Go check what you wrote in your other post you started. Compensation is NOT either or. You go to a resturaunt, do they compensate you by telling you that you can have the food you already paid for or your money back with no food. I should not even have to be telling a so called buisness man this. You satisfy your customers after you have messed up.
We have spoke several times over the phone and each time you make it clear that you just want your enclosure. Even the last time we spoke I explained a few things and you declined them and we made a "deal" of sorts. I held up my end and when I did you got upset with that for some reason.
Why not return my call and explain to me exactly what you want. I know when we talk on the phone you are very different. So currently your posts are confusing to me.
What I dont get rabbit is u kno these people are far from haopt with ur business ethics and clearly they wont redunds so why dont u just bite the bullent since u obviously canr deliver and every time u say something it is an excuse. Just refund these people thier money back so they can take THIER money else where to some one who actually likes to work. Im guessing u have all ready spent this money seeing u avoid a refund every time why spend money when u havent even guaranteed a product this actually has nothing to do with me even hating u but all this **** has givin u a bad rep as a vendor and a mod at that just shut down ur Internet business since u cant even run it cuz u are never online but give me infractions every day lol ur such a **** liar
Lmao u should only be charging him for materials and shipping now cuz u massively fucked up if this guy doesn't get compensated by u today this says a lot avout ur company
I am not online much at all currently, and don't start with your issues with your infractions. Those are your fault as explained in your thread in the dome.
As for my business. We have had several issues with picking employees that did not work out. Since this company is not "large", when I put trust into an employee to do their job I may not find out that they did not do it correctly until something is posted online, i get a phone call, or email. I personally am spread a bit thin which is why I have hired various staff members to help out over the last few years. While this has mostly worked out great, we do hit walls and have issues. When I find an issue I resolve it and move forward. So of course, by internet standards that would be excuses because you are not here to actually witness what transpired. What you do not understand about our online business is that it has been growing vastly over the past two years. To a point at which we be hitting a cross roads soon. What does this mean? Just like any other business, you only hear about the issues online. Forums are quick to forget about the members I speak to regularly to help with anything and everything I can, or that we really do far more enclosures then most think.
In the end, my business is doing well with regrettable issues occurring. However, from each issue we improve and move forward. The email service and phone service is vastly improved over just last week. We had only 2 called that were missed and not returned today. Which that number was way larger just last week. Emails it looks like we have a few I will be replying to tonight and we will be caught up.
As for offering various types of refunds, there are several options which we offer.
