Ok guys lets help dispel a few things here.
1. Yes there was a mold issue with a clients car the OP is well aware of this and so are a few others. No we are no to blame, we actually found it from a previous install from another shop.
2. Some of you all still claim/think we live/breathe/die by the internet. I'm sorry but we simply do not. We have a full install/retail shop first and then online enclosures and designs second. This does not mean all of our online clients come second, but that it was an addition to an already existing situation/business.
We go through more growing pains then most companies for a wide range of reasons. Our online company has grown beyond our imaginations and has put us into a situation with logistical issues as well as staffing issues yet again. While this may come off as an excuse to some, it is indeed the truth. Any and all issues that have ever came from a client of ours about product, time frame, or any other issues we have always resolved typically above and beyond what is ever expected of us.
I am sorry that at times like this we run into issues, but when we reach various limits virtually over night and then add in a very random issue that no one saw coming it piles up. Everyone's enclosures will be sent out if they have not been already and each and every client who has a pending order will be getting an email in the next 24 hours expressing our deepest apologize as well as an offer from us to them to help smooth out our delayed time line.
Thank you to everyone who has brought issues to my attention and have spoke up on my personal behalf, as I am very grateful to you.
To all of our current clients(out spoken or quite) who are having to endure our tardiness I do offer my personal sincerest apologize to you and I hope that once you receive your products and emails this will all be well worth the wait.
To anyone else having issues with contacting us, our email will be down starting at 3:30 central time and should be back up with in an hour. We are making some alterations that will vastly change our ability to reply and keep track of emails.