I'm so effin' ticked off I'm about to explode!!!

[mavster 10+ year member]

With how many crazy ****s on this forum from texas? Your having issues..?

Man post up that address and let the hazing begin....

 

[audioholic 5,000+ posts]

Oh brother.

 

[grampi 10+ year member]

With how many crazy ****s on this forum from texas? Your having issues..?

Man post up that address and let the hazing begin....

They call themselves True Value Electronics, but this is the name they use in their mailing address:

Prime Care International

2015 Braesmaedow Lane

Sugar Land, TX 77479

I have their phone number at work which I will post the next time I'm there.

 

[audioholic 5,000+ posts]

How about you explain the situation satisfactory before you start posting contact info. I still dont get your gripe with this distributor.

 

[grampi 10+ year member]

How about you explain the situation satisfactory before you start posting contact info. I still dont get your gripe with this distributor.

I purchased a new 9887 from this place back in Dec. They wouldn't allow me to pay for it using a credit/debit card because I was having it shipped to a different address than my billing address, so I had to send them a money order. This wouldn't have been a big deal, but they wouldn't send the unit to me until the money order cleared (hell, if they were going to do that, I could've just sent them a personal check). Then shortly after I installed the HU, the preamp outputs went completely dead. I emailed them about it and they told me to send it back and they would replace it with a new one. Then the fun really gets started. I emailed them several times after I found out UPS tracking info said the item was delivered to them (this place lists no phone number so I couldn't call them). A week later they finally respond to my emails, but all they said was their returns dept. had received the item and they'd get back with me when they heard from returns. Another week goes by and I hear nothing. By this time I'm starting to get pretty hot under the collar. They've got my money, my HU, and they're not responding to my emails again. Finally I'm able to stumble upon another place on the internet that just happens to have this place's phone number and I call them. They answer the phone with "hello", no business name, or person's name, very unbusiness-like. Then I can barely understand what the guy is saying to me because he has such a heavy middle-eastern accent. I ask the guy what's going on with my head unit, why is it taking so long for them to send out the new one, and why aren't they responding to my emails. He said they were out of stock and mine would get sent right out as soon as they got some more in. Like a fool I bought his excuse and I'll tell you why it was nothing but an excuse. Thursday the unit finally shows up in a tattered looking box, and it wasn't packaged like a new one. It looked like it had at least been taken out of the box, if not installed. However, this one had a different serial number than the one I returned so assumed it was a new one. I was wrong. I installed it this morning and there's something wrong with the volume control knob. None of its functions work. So obviously they just threw another HU in the box and sent it to me. It's not a new unit.

Unethical places like this need to be run out of business. I'm not sending this unit back to them for a refund because I believe they'll keep the HU and I'll never see my money. I will keep the unit and pay to have it repaired before I send it back to them. They are nothing but a bunch of shiesters and if I knew of any way I could turn them in to any agency I thought might be able to put the screws to them, I would. They deserve as much bad advertising as they can get.

 

[redneck zombie]

Reporting them to BBB doesn't do anything if they are not members. Are they members? If they aren't doing any large operations then they are definitely not members. But that sucks... that's why I don't do any business with online companies and only buy locally at authorized dealers. I know too many people that have gotten screwed over by online companies. But for every 1 bad experience with online companies people have had 25 good ones. Also when our customers like to get their stuff for cheaper on the internet when it's not authorized we don't get to make the money on the deal and sometimes have to deal with the headache of their supposed "new" stuff is messed up because it's really refurbished.

this guy here ^^^^^^ went to the worse car audio school in the states. i probably wouldn't listen to anything he has to say... really

 

[audioholic 5,000+ posts]

I purchased a new 9887 from this place back in Dec. They wouldn't allow me to pay for it using a credit/debit card because I was having it shipped to a different address than my billing address, so I had to send them a money order. This wouldn't have been a big deal, but they wouldn't send the unit to me until the money order cleared (hell, if they were going to do that, I could've just sent them a personal check). Then shortly after I installed the HU, the preamp outputs went completely dead. I emailed them about it and they told me to send it back and they would replace it with a new one. Then the fun really gets started. I emailed them several times after I found out UPS tracking info said the item was delivered to them (this place lists no phone number so I couldn't call them). A week later they finally respond to my emails, but all they said was their returns dept. had received the item and they'd get back with me when they heard from returns. Another week goes by and I hear nothing. By this time I'm starting to get pretty hot under the collar. They've got my money, my HU, and they're not responding to my emails again. Finally I'm able to stumble upon another place on the internet that just happens to have this place's phone number and I call them. They answer the phone with "hello", no business name, or person's name, very unbusiness-like. Then I can barely understand what the guy is saying to me because he has such a heavy middle-eastern accent. I ask the guy what's going on with my head unit, why is it taking so long for them to send out the new one, and why aren't they responding to my emails. He said they were out of stock and mine would get sent right out as soon as they got some more in. Like a fool I bought his excuse and I'll tell you why it was nothing but an excuse. Thursday the unit finally shows up in a tattered looking box, and it wasn't packaged like a new one. It looked like it had at least been taken out of the box, if not installed. However, this one had a different serial number than the one I returned so assumed it was a new one. I was wrong. I installed it this morning and there's something wrong with the volume control knob. None of its functions work. So obviously they just threw another HU in the box and sent it to me. It's not a new unit.
Unethical places like this need to be run out of business. I'm not sending this unit back to them for a refund because I believe they'll keep the HU and I'll never see my money. I will keep the unit and pay to have it repaired before I send it back to them. They are nothing but a bunch of shiesters and if I knew of any way I could turn them in to any agency I thought might be able to put the screws to them, I would. They deserve as much bad advertising as they can get.

None of that proves they are responsible for you receiving two bad h/u's ina row. Why not start a thread complaining about Alpine product defects?

 

[grampi 10+ year member]

None of that proves they are responsible for you receiving two bad h/u's ina row. Why not start a thread complaining about Alpine product defects?

Okay, take the two head units out of the picture all together and this place should be run out of business just based on their piss poor customer service. Now, about the HU's. I do believe the first one I got had some kind of factory defect (Alpine's fault). The second one however was clearly not new (as they said it would be) and I believe they knowingly sent me a bad one. There's just no excuse for that and anyone who would stick up for a place that treats their customers that way is just as bad as they are.

 

[audioholic 5,000+ posts]

Okay, take the two head units out of the picture all together and this place should be run out of business just based on their piss poor customer service. Now, about the HU's. I do believe the first one I got had some kind of factory defect (Alpine's fault). The second one however was clearly not new (as they said it would be) and I believe they knowingly sent me a bad one. There's just no excuse for that and anyone who would stick up for a place that treats their customers that way is just as bad as they are.

If the sticking up for them comment is directed towards me, Im simply making sure you are *****ing about the right company.

 

[grampi 10+ year member]

If the sticking up for them comment is directed towards me, Im simply making sure you are *****ing about the right company.

Alpine didn't send me a used, defective HU.

 

[htownplaya456 10+ year member]

this guy here ^^^^^^ went to the worse car audio school in the states. i probably wouldn't listen to anything he has to say... really

Uhhh... who the fvck are you?? What did I say that is wrong bro?

 

[audioholic 5,000+ posts]

Alpine didn't send me a used, defective HU.

And if you could prove it was used, you would have been upset before you installed it and it didn't work. But instead, you installed it, it didn't work, THEN you decided it was used.
What are you suggesting exactly, that this company only owns defective products? I highly doubt they sent you a h/u KNOWING it didn't finction. Let alone twice.

Next time, dont order from a company that you cannot find a phone number from.

 

[grampi 10+ year member]

And if you could prove it was used, you would have been upset before you installed it and it didn't work. But instead, you installed it, it didn't work, THEN you decided it was used.
What are you suggesting exactly, that this company only owns defective products? I highly doubt they sent you a h/u KNOWING it didn't finction. Let alone twice.

Next time, dont order from a company that you cannot find a phone number from.

I didn't know if it was used or not. What I do know is it wasn't packaged the same as the first one I got (which was clearly new). The second one I received looked like it had at least been unboxed and unpackaged. I assumed it was used because what are the chances Alpine sent out a brand new HU with a stuck, unfunctioning volume control? Also, what are the chances I get two bad HU's in a row that were both bad right from Alpine? Not saying it's not possible, just highly unlikely. And I didn't know it wasn't working until I installed it and applied power to it.

Are you by any chance one of these crooked online retailers? I don't know why else you would keep siding up with the bad guys on this issue. I'm the one getting screwed here and I'm certainly not doing the screwing.

Oh and BTW, thanks for the brilliant advice. You think I don't know not to buy from non-reputable retailers by now? Jeez.

 

[audioholic 5,000+ posts]

I didn't know if it was used or not. What I do know is it wasn't packaged the same as the first one I got (which was clearly new). The second one I received looked like it had at least been unboxed and unpackaged. I assumed it was used because what are the chances Alpine sent out a brand new HU with a stuck, unfunctioning volume control? Also, what are the chances I get two bad HU's in a row that were both bad right from Alpine? Not saying it's not possible, just highly unlikely. And I didn't know it wasn't working until I installed it and applied power to it.
Are you by any chance one of these crooked online retailers? I don't know why else you would keep siding up with the bad guys on this issue. I'm the one getting screwed here and I'm certainly not doing the screwing.

Oh and BTW, thanks for the brilliant advice. You think I don't know not to buy from non-reputable retailers by now? Jeez.

Now you are starting to get on my nerves, not a good idea.
Am I crooked online retailer? Hmmm. Lets see... no. //content.invisioncic.com/y282845/emoticons/rolleyes.gif.c1fef805e9d1464d377451cd5bc18bfb.gif

"I don't know why else you would keep siding up with the bad guys on this issue."

Lets work through this together, here I'll hold your hand. As I have already said, the reason for my comments is to make sure you are bashng the correct 'bad guy'. Stop playing brain dead and figure that very simple point out. Thanks.

Me making sure you are *****ing about the right company now means Im a biased crooked online retailer to you too. Seriously, your logic paths are... completely illogical. You seem to jump from one conclusion to another.

Yes, you are the one getting screwed here. Nobody has denied that. But, WHO SCREWED YOU exactly? Again, grampi Id like you to meet 'very simple concept'... 'very simple concept', Id like you to meet Grampi. Now that you two are acquainted, maybe you'll get to know one another. //content.invisioncic.com/y282845/emoticons/wow.gif.23d729408e9177caa2a0ed6a2ba6588e.gif

Again I fail to see exactly what you accuse this distributor of. Shipping out knowingly defective products? You said the first one came packaged better (appeared new), you think they magically resealed THAT box from Alpine in order to send you a defective unit?

The second package, you say its box/packaging makes it obvious it was used. Yet you didn't seem to draw this 'obvious' conclusion until the second unit did not function properly. Again, holding your hand here.... if the box looked opened/damaged/tampered with, why did you accept it from the shipper? Why did you not contact the distributor BEFORE attempting to install it? You attempt to install it, it doesn't work, you THEN claim the packaging made it obvious it was used therefore its clearly a broken unit they sent you on purpose. Do you not see the leap in logic you are making, given what you have told us?

Sorry you are getting the run around, and clearly the distibutor is not a good company to deal with, but imo your claims that they are sending defective units (presumably on purpose) is unfounded.

"Oh and BTW, thanks for the brilliant advice. You think I don't know not to buy from non-reputable retailers by now? Jeez."

I think you are the type of person that misses the obvious. Obviously.

 

[htownplaya456 10+ year member]

It sounds like there might possible be a bad faceplate on that radio after thinking about it. If you know someone with that radio borrow the faceplate. Just a possibility.