I'm so effin' ticked off I'm about to explode!!!

[grampi 10+ year member]

I can't believe how badly I'm getting porked up the anus by this True Value Electronics place. The replacement 9887 showed up Thursday and I thought it was a new one because it had a different serial number than the first one they sent me. So I plug it into the wiring harness in the dash and when I turn the ignition to ACC the HU turned on, which I thought was strange. Usually you have to turn on a new unit using the power switch on the HU. Then I turned the volume control knob and it doesn't work at all. It won't change the volume, and it won't do any of its other functions either. As it turns out, instead of sending me a new HU, they apparently just threw a different one in the box and sent it to me, all this after they made wait two weeks while they SUPPOSEDLY got more new ones in.

I sent them a very nasty email this morning saying I've had enough of their jacking me around and that I want a full refund, but here's the thing. I told them I wasn't going to send this unit back to them until I receive my full refund because I think if I send them this unit back first, I'll never see my money again. I believe they're actually crooked enough to do that. If they won't do this my way, what legal recourse can I take against them? I know I can report them to the BBB (which I'm going to do anyway), but is there any legal means I can use to send this thing back that would give me some leverage on them to give me my refund? Would I be better off just keeping the unit and sending it in to an Alpine repair center to have it repaired?

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[luvinthebass 5,000+ posts]

nothin goes right for out grampi when it comes to car audio, maybe you should find another hobby.

 

[grimreper912003 5,000+ posts]

You could take them to small claims court. From their you could request a refund, a new Head unit from another store on there dime, or you could demand they pay for the headunit to be sent to alpine.

 

[grampi 10+ year member]

You could take them to small claims court. From their you could request a refund, a new Head unit from another store on there dime, or you could demand they pay for the headunit to be sent to alpine.

Small claims court wouldn't work because I'm in Ohio and they're in Texass, and this place is so unethical, I don't believe I'll get anywhere with them by requesting or demanding anything. Every time I've spoken to anyone there on the phone they've had a very heavy middle-eastern accent, and I've never had any luck dealing with those people in the past with similar issues. They just don't give a crap about customer service.

 

[grampi 10+ year member]

nothin goes right for out grampi when it comes to car audio, maybe you should find another hobby.

I'd love to, but there's nothing else that intregues me as much as fine sound reproduction. I'm a badger when it comes to stuff like this, I never give up.

 

[J31Rob 5,000+ posts]

lol. that sucks dude. handle that shit.

 

[grimreper912003 5,000+ posts]

Small claims court wouldn't work because I'm in Ohio and they're in Texass, and this place is so unethical, I don't believe I'll get anywhere with them by requesting or demanding anything. Every time I've spoken to anyone there on the phone they've had a very heavy middle-eastern accent, and I've never had any luck dealing with those people in the past with similar issues. They just don't give a crap about customer service.

Well if you really want your stuff, go to texas. Do they have a storefront, or warehouse? Also, every time I order audio things online im always presented with a middle eastern accent too...hmm, there taking over:violent:

 

[htownplaya456 10+ year member]

Reporting them to BBB doesn't do anything if they are not members. Are they members? If they aren't doing any large operations then they are definitely not members. But that sucks... that's why I don't do any business with online companies and only buy locally at authorized dealers. I know too many people that have gotten screwed over by online companies. But for every 1 bad experience with online companies people have had 25 good ones. Also when our customers like to get their stuff for cheaper on the internet when it's not authorized we don't get to make the money on the deal and sometimes have to deal with the headache of their supposed "new" stuff is messed up because it's really refurbished.

 

[millerscents 10+ year member]

if you do have to send it back make sure to send it certified so you will have proof of reciet (sp). so if you do go to court they can't say you didn't send it to them.

good luck

 

[luvinthebass 5,000+ posts]

I'd love to, but there's nothing else that intregues me as much as fine sound reproduction. I'm a badger when it comes to stuff like this, I never give up.

there ya go

 

[Fear Of Theive 10+ year member]

grampi ygpm

 

[grampi 10+ year member]

I'm thinking about just keeping this HU and sending it in to an Alpine repair center. I've used United Radio Service before and they do very good work and have very good customer service. That way I could also send them my imprint stuff too and they can find out why it isn't working as well. This way I would get the stuff back KNOWING IT WILL WORK. Who knows how long this crap would drag out if I send it back to the $hitheads deamnding a refund, or if I'd even get it. Yeah, I'd have to pay for the repairs, but it would be worth it knowing I'm going to get back fully functional units and not having to deal with unethical jerks anymore.

 

[luvinthebass 5,000+ posts]

Is True Value that hardware store?

 

[audioholic 5,000+ posts]

As it turns out, instead of sending me a new HU, they apparently just threw a different one in the box and sent it to me, all this after they made wait two weeks while they SUPPOSEDLY got more new ones in.

This is where your story makes no sense. They DID send you a new one, and it didnt work either. 2 bad h/u's in a row? Maybe you are installing them wrong.
I fail to see how you arrived at the conclusion they just 'threw' another one in the box, due to the fact you had a second failure. If the shop sent you a second unit, how is it they deserve a nasty email? Seems they did what they were suppose to. If anything, you are doing something wrong, or Alpine is sending out alot of defective units.

 

[JimJ 5,000+ posts]

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