great CS from Fi Car Audio

[IgnoreMe 5,000+ posts]

had some broken tinsel leads on a btl.

no warranty, im the 3rd owner, damage had all evidence that looked like user error on my part (which wasnt but a normal manufactur would use this to save on warranty costs etc)

and yet Scott STILL sent me 4 brand new tinsels for the BTL. no cost to me, no shipping cost....nothing.

Scott gives a **** about his customers //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

-George

Click to read more...

 

[xtremebassjunky 10+ year member]

That is very good CS.

Says alot about a company //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

 

[brtnboarder3241 5,000+ posts]

very nice.

 

[IgnoreMe 5,000+ posts]

That is very good CS.
Says alot about a company //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

no doubt.

i can guarantee you kicker, RF, eclipse would say:

"sorry, you killed it and you need to purchase new subs, or have us recone them. you must cover shipping, labor, and parts cost"

the kicker to the story is that i offered to pay for the leads...

 

[xtremebassjunky 10+ year member]

pretty much

 

[iagrdshaka 5,000+ posts]

//content.invisioncic.com/y282845/emoticons/thumbsupwink.gif.129404938effda6ad9cca39e7f4b58a3.gif

 

[Qbenjamin 10+ year member]

They took care of my sub, with no questions asked. I had a Q that went south, and they re-coned it with no problems.

 

[lyttleviet 10+ year member]

very nice...

 

[filtor1 10+ year member]

Great to hear about your experience. I have never questioned doing business with Scott. Great guy!

 

[IgnoreMe 5,000+ posts]

ok heres a little update.

the first set of tinsels was lost in the mail. im assuming because of the fires in the SD area. scott sent me another set for free, and they arrived today.

the ****ing guy included 2 big *** free stickers too. WTF? he sent 2 sets of tinsels out of his own pocket, asked for no money for the product or shipping AND threw in 2 stickers.

you wont find that from any other company...i guarantee it

 

[bose301s 5,000+ posts]

ok heres a little update.
the first set of tinsels was lost in the mail. im assuming because of the fires in the SD area. scott sent me another set for free, and they arrived today.

the ****ing guy included 2 big *** free stickers too. WTF? he sent 2 sets of tinsels out of his own pocket, asked for no money for the product or shipping AND threw in 2 stickers.

you wont find that from any other company...i guarantee it

Well, I won't guarantee it, but you won't find it from a big company like JL, but I think Nick at SI would be nice like that as would Jake at Sundown and I'm sure the guys at Soundsplinter would be very accommodating as well.

 

[lostdaytomorrow 10+ year member]

They're good guys.

 

[shavenblazer 10+ year member]

Scott FTW

 

[tremor1127 10+ year member]

yeah, scott does rock... always had great experiences with him.

and he loves sending me stickers too... //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

 

[NDMstang65 10+ year member]

Thanks //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif