First off these jokers were the only auth viper dealer i could find to get an alarm installed. It was still a 500 mile round trip for me. When i arrived on time, i was told i had to wait for the installer to eat his lunch. I watched this fat azz waddle past me with a bag of fast food, sit down and eat for 45 minutes. There is no excuse for this. I showed up on time and ready to go, and even made the apppointment several weeks in advance. I should have left then, but didnt know where else to get a viper.
I had them install a 650hx. After the alarm was installed i asked how many times the vallet button needed to be pressed, i was told just one. Knowing that is the default option i asked them to change it, they told me that it couldnt be done. I knew this was a lie and after sitting there all afternoon waiting for them to finish i decided i could change it easy enough myself. They also told me that there was no way to make the alarm silently arm, and of course there is. They are either just lazy or stupid, and im inclined to think a whole lot of both.
Totally incompetent fools. I will never go back and i hope this might keep someone out there from even considering them for anything. As far as audio they carry eclipse, but dont stock anything but low end decks, and really push kicker for subs/amps. They seem to have very little knowledge of either. AVOID AT ALL COST!!!!!
Big double thumbs DOWN!!!