Weird label on new Orion HCCA

[jt4x4]

Just received a new Orion HCCA5000.1DV2 that I ordered. It has a seal on the box, and I have no idea what it's trying to tell me given the horrible broken-English. Has anyone received one of these amps new? Is this disclaimer common practice, or did I buy something that wasn't meant to be sold as a new product?

The label says, "THIS PRODUCT ITS HIGH POWER AMPLIFIER THIS PRODUCT ONLY WILL HAVE SERVICE AND REPAIR WILL BE RETURNED, DO NOT HAVE EXCHANGE WARRANTY FOR A NEW UNIT".

The wording sounds like the rep in Orion's youtube videos, but I'm reluctant to break the seal, because I'm worried it means I'm acknowledging terms that I can't understand. I THINK it's saying that they will fix it if it breaks rather than replace it.

Thanks for your time.
- Joe

Click to read more...

 

[Firewalker]

To me it basically means they will not warranty out the amplifier for a NIB amplifier. That they will instead take it in for repair and repair it back to OEM and return it to you. But that is just IMHO.

btw where did you order from? They might have a warranty guide you can contact them about in case something happens to it.

 

[jt4x4]

To me it basically means they will not warranty out the amplifier for a NIB amplifier. That they will instead take it in for repair and repair it back to OEM and return it to you. But that is just IMHO.

btw where did you order from? They might have a warranty guide you can contact them about in case something happens to it.

That's how i interpret it as well. I ordered it from amazon. I purchased amazon's three-year warranty, so I should be covered regardless, but I tend to overthink literally everything.

 

[Firewalker]

Yeah the 3 year warranty definitely wouldn't be through the maker. ICR who Amazon uses but iirc it was squaretrade or someone like that.

 

[Firewalker]

Amazon doesn't even show them in stock anymore!

http://www.orioncaraudio.com/docs/warranty/Electronics_Limited_Warranty.pdf

 

[hispls 5,000+ posts]

Well that inspires a lot of confidence. Good thing you got the 3rd party warranty is all I can say.

 

[Firewalker]

Gotta agree there. but their warranty page at least explains it a little better albeit I would still be skeptical.

 

[Popwarhomie 5,000+ posts]

All you have to do is bring it to comps where Orion has a repair man there to repair them for free on the spot.

 

[jt4x4]

All you have to do is bring it to comps where Orion has a repair man there to repair them for free on the spot.

I live in North Da-*******-kota... We don't have comps here! Orion amps don't come up on this site very often, especially new Orion amps. I can't tell if your comment was serious or not. Please clarify.

 

[jt4x4]

Well that inspires a lot of confidence. Good thing you got the 3rd party warranty is all I can say.

Agreed. Should have said "Here is a sticker. It may or may not void any warranty if you cut it, but you can't access your new $800 amp if you don't cut it! The choice is yours.".

 

[Popwarhomie 5,000+ posts]

I live in North Da-*******-kota... We don't have comps here! Orion amps don't come up on this site very often, especially new Orion amps. I can't tell if your comment was serious or not. Please clarify.

Yes serious. Orion takes very good care of their customers and team. I'm good friends with Team Orion and the owner is a really nice dude.


Repaired on the spot so dude could get back to finals.

 

[jt4x4]

Yes serious. Orion takes very good care of their customers and team. I'm good friends with Team Orion and the owner is a really nice dude.


Repaired on the spot so dude could get back to finals.

You've given me peace of mind. Thanks for sharing.

 

[jt4x4]

Yes serious. Orion takes very good care of their customers and team. I'm good friends with Team Orion and the owner is a really nice dude.


Repaired on the spot so dude could get back to finals.

Tangent: why don't you run Orion products?

 

[Popwarhomie 5,000+ posts]

Tangent: why don't you run Orion products?

Orion offered a full build to me a few years ago. Thing was I had to make it to every comp and that wasn't going to happen for me. My two team mates took the offers as well as 3 others that live here.