There is always 2 sides to the story..
Because you decided to publicly put my name on here, i'll do the same.
Your amplifiers were alerted by 2 additional parties due to the fact you "claim" both were defective.
This is extremely rare for everything to be defective.
The repair center is currently inspecting the one that you claim just goes into protect.
The first one was already examined and found that you lied to us.
We will be filing a criminal report and faxing it to Paypal after the claim is over.
Paypal will be responsible for paying us for all damages you have incurred.
The findings were brought to us from the repair center as negligent use of the amplifier.
The LED Monitor on both amps were never unpackaged meaning the user never would know the clipping state unless was looking at the amplifier the entire time.
Taramp's offered to replace BOTH amps for free (even though they were questioning the defect reason given by the user).
The User here waited for us to get this deal for him, then said he wanted his money back, wasting our time.
Before we could respond to the message, he files a paypal dispute without communication...
We then contact him about refunding and while we never disagreed to the request, he escalated it to a claim before he even started to ship the amplifiers back.
This is highly suspicious behavior.
Paypal has been contacted via phone twice now with the results coming from the repair center.
We cannot physically diagnose and decide on reasonings of failures of products, this is why the repair center is used to provide us such information.
An Affi Davit may be requested to be submitted to Paypal for record keeping of why the product(s) failed, the other is still being reviewed, but the sum of it is this-
Products failed to work properly, customer was offered free replacements from manufacturer under warranty. Customer decided to open paypal claim without waiting for seller to communicate thoroughly.
Repair center got involved with claim and examined them.. Results show customer opened claim to attempt to get paid back from damaging at least one of these 2 amps, (the other is still being reviewed), instead of going through warranty.
Directly from Paypal- in situations like this, a criminal FBI report must be filed and submitted to us.
Now, there is the other side to the story. Once the other amplifier is finished being diagnosed, we will know how to submit the report and then faxed to Paypal.
