SOUND STREAM Customer service SUCKS!!!

[infamous_e46 5,000+ posts]

i bet it was really ant from ss

 

[snoopdan 5,000+ posts]

i bet it was really ant from ss

no, then he would have a virus by now.

 

[thericanballer 10+ year member]

sounds like soundstream got sassy wichoo. so are they even letting you have those brackets at all or are they sayin your just gonna have to work with what you got?

 

[RetroAudioinc 5,000+ posts]

I never wrote back, beside stopping blasting my email and to contact my attorney.

I am just going to sell it, the $50 they wanted is just about what I paid for it.. lol I can just grab a battery and be even better was just trying to keep every thing small simple since its the wifes car.. //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif

 

[RetroAudioinc 5,000+ posts]

Not cool what he did. That is so unprofessional for real. I dont even know what to say.

Yea I was total let down, I have never contacted them until this point and have spent 1000's on sound stream products over the years. //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif

I was hoping what you said last night was true and I would wake up to an email from chuck saying he was sorry maybe he was drunk like you said.. Nope..

Oh well..

 

[RetroAudioinc 5,000+ posts]

i bet it was really ant from ss

no, then he would have a virus by now.

No had it of been ant would of just sent it no questions asked. Its his product its missing and you need it to make it work. Maybe ant spoiled me with his super customer service... lol

 

[dave_damage 10+ year member]

I know I said this before, but had you emailed any other address on that page, you would have been taken care of. It don't excuse his actions, but I wouldn't judge the company's customer service until you actually contact it. But I completely understand your point and position. I am in no way condoling his child like behavior.

 

[Horsemanwill 10+ year member]

that was the most unprofessional action i've seen in a long time. you should email his boss with what he did.

These companies would like to kill off even the used market by refusing to offer to sell replacement parts to owners.

yes alot of companies don't like ebay and are strict against it but that's because they have their B&M stores to look out for. and also just because one person of a company acted like that not all are that way. there are lot of ppl on here who can agree with me as ID has taken care of ppl who bought stuff from here or ebay, but it all depends on the situation.

 

[Rich B 5,000+ posts]

yes alot of companies don't like ebay and are strict against it but that's because they have their B&M stores to look out for. and also just because one person of a company acted like that not all are that way. there are lot of ppl on here who can agree with me as ID has taken care of ppl who bought stuff from here or ebay, but it all depends on the situation.

When they refuse to support used products they are saying they dont think their products will last very long.

Thats not a good message to get people to buy your new products.

 

[JL Audio 5,000+ posts]

tell him to go drown in a soundstream.

 

[Horsemanwill 10+ year member]

alot of companies still support used products but not under warrenty. for a small fee many will repair or replace your item. and i don't see where u get that idea from just not supporting a used product and it says their products won't last long. supporting a product not purchased by the authorized venues has nothing to do with how long or how good an item is.

on a side note i apoligize to the OP if this thread got jacked.

 

[Rich B 5,000+ posts]

alot of companies still support used products but not under warrenty. for a small fee many will repair or replace your item. and i don't see where u get that idea from just not supporting a used product and it says their products won't last long. supporting a product not purchased by the authorized venues has nothing to do with how long or how good an item is.

The OP wanted to be able to buy the small brackets, he said he knew it wasnt under warranty.

Soundstream gave him the third degree over where he bought it, which has nothing to do with wanting to buy parts to make his Soundstream product usable.

Thats a crappy way to treat someone who wasnt even trying to get the parts free under a warranty.

 

[Horsemanwill 10+ year member]

and that's wat i said too. but you took to a degree saying that because a company doesn't offer support for an old item it means they don' thave faith in their items

When they refuse to support used products they are saying they dont think their products will last very long.
Thats not a good message to get people to buy your new products.

 

[Rich B 5,000+ posts]

and that's wat i said too. but you took to a degree saying that because a company doesn't offer support for an old item it means they don' thave faith in their items

It shows they dont expect (or want) their products to be in the used market competing with their new products.

Why does that irritate you?