SOUND STREAM Customer service SUCKS!!!

[RetroAudioinc 5,000+ posts]

Ok so I got a SC-20CA some time ago on ebay, did not have the 2 little brackets to mount it so it's useless no way to mount it. So I emailed sound stream to see if I could get a replace install kit, I fgure hey there a big company customer service should be great, think oh they will just send it out, maybe charge shipping maybe even $5 or $10 this some small parts. If you ever used one you know what I am talking about.

So I get told how bad ebay is, how I should never buy of ebay, and these parts cost $50 a set.

This has to be the worst customers service in the world or maybe it was because I had read this page RIGHT before emailing them;

http://www.soundstream.com/Media/contest_ref.htm

Also see attached image.

So my question is was he rude, or not.

BTW I loved Sound Stream up to this point many xxx-6500's, O/S sound Stream Amp still got some a LOT of them. This just put a really bad task in my mouth for sound stream, that I once thought was a great company. NOT SO MUCH IT SEEMS..

If we have them they are 50.00 a set. Do you still want?Again, you should not have bought off ebay.

------Original Message------

From: EMAIL REMOVED

To: Chuck Kenney

Subject: Re: SC-20CA

Sent: Oct 9, 2009 9:53 PM

Oh I understand, I am not asking for it for free, if they don't have

it can I buy just the mounting hardware so i can use it?

On Oct 9, 2009, at 10:40 PM, Chuck Kenney wrote:

Contact the seller for the mounting parts............We do not offer

warranty for goods bought off ebay. You should have gone to a local

retailer

for the product.........

Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

-----Original Message-----

From: EMAIL REMOVED [mailto:EMAIL REMOVED]

Sent: Friday, October 09, 2009 9:33 PM

To: Chuck Kenney

Subject: Re: SC-20CA

Ebay. //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif

On Oct 9, 2009, at 10:23 PM, Chuck Kenney wrote:

Where did you buy the product???

Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

-----Original Message-----

From: EMAIL REMOVED [mailto:EMAIL REMOVED]

Sent: Friday, October 09, 2009 8:47 PM

To: Tony@soundstream.com

Subject: SC-20CA

I have a SC-20CA and I can't figure out how to mount it, should it

come with something to mount it? If it's missing how do I go about

getting it so I can mount it.

Thanks

Brad

Copied this to first page from second page for ALL to read.

I went back to my email and had 8 emails ALL from soundstream in the order below, I have the emails with headers just like above but was faster to copy and past for here.. My god I hope he is drunk..

Brad, I would like to thank you in advance for posting on all the forums notto buy Soundstream on EBay. But remember, that we did offer to let you buy

the mounting brackets after the fact. Make sure you get all the details

correct. YOU MADE A PURCHASE ON EBAY AND DID NOT RECEIVE ALL PARTS TO MAKE

IT WORK. SOUNDSTREAM OFFERED TO SELL YOU THE COMPONENTS TO MAKE IT WORK. YOU

GOT UPSET BECAUSE YOU GOT TAKEN BY AN EBAY RETAILER. AGAIN THANK YOU AND LET

EVERY FORUM KNOW..............

THANK YOU...........

Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

By the way, what did you pay for the unit?????? I would like to know if youreally got a DEAL.................

Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

By the way Brad I do have a GREAT LIFE....Still waiting on yourresponse.......

How am I at fault for your buying mistake?????

Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

Brad, what does my web page offering a free car stereo have to do with youbuying off line and not getting what you paid for???? Again, remember to put

all this information in the forums you visit.........

Again Thank You.............

Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

Hmmm his web page SAYS THIS!

Since there very few avenues for car stereo advertising, we need your car and word of mouth to do the work. What's in it for you?

AND THEN

We don't car what brand of product you use, cuz if you win, you're gonna rip that $h!= out anyhow!

I STILL HAVE NOT REPLIED OR SAID A WORD!! MORE EMAILS..

Brad, where are you????????????????
Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

Brad, waiting for your response..........
Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

Click to read more...

 

[profundus-sanus 10+ year member]

sounds like dude was a dick to me...

companies need to get over the fact that ebay exists and will for a long time..

 

[RetroAudioinc 5,000+ posts]

Yea why does it matter where I got it, what if i had just lost them. Makes not difference I don't have them. It's been like a year since I got it, I just never used it. lol

 

[dave_damage 10+ year member]

Chuck is the wrong person to contact. He dont even work at Soundstream. He is located in Texas. Email Brandon@soundstream, grizz@soundstream or brenda@soundstream any of them will fix you up for free or next to nothing.

 

[Rich B 5,000+ posts]

They have no reason to warranty missing parts even if you had bought it at a shop, so where you bought it shouldnt be an issue.

These companies would like to kill off even the used market by refusing to offer to sell replacement parts to owners.

 

[RetroAudioinc 5,000+ posts]

Ok I posted this on all forums I am a reg. member on. I guess that will show him what the fing internet is.. Grrrr... That made me real made after reading this on there web site

Since there very few avenues for car stereo advertising, we need your car and word of mouth to do the work. What's in it for you?

AND THEN

We don't car what brand of product you use, cuz if you win, you're gonna rip that $h!= out anyhow!

To say the least I JUST got done installing my BX-15 I will be selling it on ebay tomorrow. lol

 

[RetroAudioinc 5,000+ posts]

Chuck is the wrong person to contact. He dont even work at Soundstream. He is located in Texas. Email Brandon@soundstream, grizz@soundstream or brenda@soundstream any of them will fix you up for free or next to nothing.

Hmm he works in sales. Does he not?

U.S.A Sales & Information

sales@soundstream.com

chuck@soundstream.com

http://www.soundstream.com/contact-us.htm

I did what any normal customer would do. Contact sales and/or support it's not really a "support" issue. I just want to use there product. If chuck is a d*ck then don't have his email up there.. Not *****ing at you dave_damage.. //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif Just saying is all.. lol

I am or was a huge soundstream fan, But come on now..

Maybe Jacob at sundown just has such great customer service I have no need for any one else.. lol Just saying is all..

 

[dave_damage 10+ year member]

Also after looking at your time stamps, he was more than likly drunk by then lol

 

[RetroAudioinc 5,000+ posts]

They have no reason to warranty missing parts even if you had bought it at a shop, so where you bought it shouldnt be an issue.
These companies would like to kill off even the used market by refusing to offer to sell replacement parts to owners.

True

 

[dave_damage 10+ year member]

I disagree, most people would have contacted parts@soundstream.com not sales@soundstream but still. But I hear you.

 

[dave_damage 10+ year member]

if worst comes to worst man,Ill get this taken care of. Keep me posted.

 

[nastyaudioman 10+ year member]

Tell them bastards if they got an issue with ebay, take their shit out of distributors that wh0re it out. THEY are hurting their dealers.

 

[RetroAudioinc 5,000+ posts]

Also after looking at your time stamps, he was more than likly drunk by then lol

Maybe, and I could understand that. But come on Soundstream is a Major brand has been for YEAR's.

But what if your mom emailed him while he was drunk because here cd player in her mini van had a button just pop off she got it off btw ebay and a shop installed it. Button has nothing to do with shop or where she got it sound stream still made it sold it to some one made money off of it. You mom just needs that .99 cent button so when she picks up sunday for chuch you can jam out.. Just saying is all.. I did not wrong as far as me any any ones mom. Not yours dave.. //content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif

 

[RetroAudioinc 5,000+ posts]

if worst comes to worst man,Ill get this taken care of. Keep me posted.

Thanks dave.. Your a good guy even with all that soundstream stuff. //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

 

[RetroAudioinc 5,000+ posts]

I disagree, most people would have contacted parts@soundstream.com not sales@soundstream but still. But I hear you. Check is a mean old man lol. he like 60+

Oh I did not see that and true but mistakes do happen I did not even plan to hear from them until monday.. lol

Edit removed it was another site something else soundstream.. so removed..