SOUND STREAM Customer service SUCKS!!!

[RetroAudioinc 5,000+ posts]

I hope he is drunk..

Brad, I would like to thank you in advance for posting on all the forums notto buy Soundstream on EBay. But remember, that we did offer to let you buy

the mounting brackets after the fact. Make sure you get all the details

correct. YOU MADE A PURCHASE ON EBAY AND DID NOT RECEIVE ALL PARTS TO MAKE

IT WORK. SOUNDSTREAM OFFERED TO SELL YOU THE COMPONENTS TO MAKE IT WORK. YOU

GOT UPSET BECAUSE YOU GOT TAKEN BY AN EBAY RETAILER. AGAIN THANK YOU AND LET

EVERY FORUM KNOW..............

THANK YOU...........

Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

By the way, what did you pay for the unit?????? I would like to know if youreally got a DEAL.................

Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

By the way Brad I do have a GREAT LIFE....Still waiting on yourresponse.......

How am I at fault for your buying mistake?????

Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

Brad, what does my web page offering a free car stereo have to do with youbuying off line and not getting what you paid for???? Again, remember to put

all this information in the forums you visit.........

Again Thank You.............

Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

Brad, where are you????????????????
Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

Brad, waiting for your response..........
Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

 

[RetroAudioinc 5,000+ posts]

I just went back to my email ALL 8 of those emails were in there from top to bottom. Oh my loard..

 

[RetroAudioinc 5,000+ posts]

Abuse now.. So dave how would your mom fill now.. Hmmm Might want to call dude it's not making him look better..

I have not replied not once...

 

[RetroAudioinc 5,000+ posts]

Ok I guess chuck passed out.. lol

 

[RetroAudioinc 5,000+ posts]

Page 3 shows how little these peaces he wants $50 for as well. Oh and BTW it works great looks like new, came with the sticker, even the little cloth and everything just not the little tabs to mount it, there way small.. I did not think it had been opened it did not look like it when I opened.

http://www.soundstream.com/manuals/Capacitors/SC20C-SC40C.pdf

Heck I might even of lost them, but I still don't see how that matters now.

Good night all.. I hope not to hear from this "chuck" the sales manager again. I am hoping he has passed the ^$*% out..

 

[douglas.leejr 10+ year member]

Here's an idea...contact the eBay seller, don't be pissy at the company for buying something from an unauthorized seller on eBay douche.

 

[focus_in_the_cp 10+ year member]

I wish I could snap my fingers and the shitty new Soundstream would go away and the original made-in-the-USA quality brand that was based about 3 miles from me in Folsom, CA would re-appear...

 

[RetroAudioinc 5,000+ posts]

Here's an idea...contact the eBay seller, don't be pissy at the company for buying something from an unauthorized seller on eBay douche.

It was like 6 months ago, I figured a "company such as sound stream" could help with there products and not abuse there customers. I must of been mistaken...

Hey next time your car breaks down out of town be sure to tow it all the way back to that used car dealer to get it fixed, don't take your chevy, ford, honda, to the manufacture to get a little help with there own products because you bought that car at an "unauthorized seller" or "unauthorized dealer".. That does not matter..

Give me a break you are the douche sir..

 

[RetroAudioinc 5,000+ posts]

I wish I could snap my fingers and the shitty new Soundstream would go away and the original made-in-the-USA quality brand that was based about 3 miles from me in Folsom, CA would re-appear...

x2 it's just another Phoenix Gold now or another OZ Audio....

 

[RetroAudioinc 5,000+ posts]

Oh wait chuck must still be alive.. Oh and again I still have not emailed him, I could care less.. I am just going to sell it now.. Dude needs to get a grip..

Begin forwarded message:

From: "Chuck Kenney"

Date: October 10, 2009 12:39:12 AM EDT

To: EMAIL REMOVED

Subject: RE: SC-20CA

Brad, how did that forum work for you????????????

Chuck Kenney-National Sales Manager

214-587-7603-Cell

323-724-4600-Office

323-722-1122-Fax

chuck@soundstream.com

 

[MadAudio 10+ year member]

Here's an idea...contact the eBay seller, don't be pissy at the company for buying something from an unauthorized seller on eBay douche.

Here's an idea...why not try to learn some reading comprehension instead of looking like a douche for lack of the same?

he wasn't *****ing at the company he was emailing them inquiring about getting some replacement parts sold to him and he got the info he needed from the sale rep the parts are $50 but also got a lecture about buying on ebay and then was harassed by same said individual .

again.. he was not asking for a warranty repair or replacement .

he was asking to purchase the parts.

 

[cj407]

what is this..so i shouldnt have bought my bx-12 bass processor off ebay cuz they arent an authorized dealer...so who do i contact to tune it to my peak so it works the correct way?

 

[RetroAudioinc 5,000+ posts]

Here's an idea...why not try to learn some reading comprehension instead of looking like a douche for lack of the same?he wasn't *****ing at the company he was emailing them inquiring about getting some replacement parts sold to him and he got the info he needed from the sale rep the parts are $50 but also got a lecture about buying on ebay and then was harassed by same said individual .

again.. he was not asking for a warranty repair or replacement .

he was asking to purchase the parts.

100% correct you said it much better though.. //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

 

[RetroAudioinc 5,000+ posts]

I sent him my 2 attorneys info that I have on retainer I don't think he will have the balls to write back or call them. If he replies again it would be rather dump.

I am moving on, selling anything that says soundstream, never know when I might need a replacement part and sure to get some kind of lecture or abuse. //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif

I still think that was a little childish and they have lost a customer that has stood by them since the late 90's I am 35 years old own 3 company's and bought many many of there products new from dealers and used over the years and EBAY CHUCK!!!

 

[dave_damage 10+ year member]

Not cool what he did. That is so unprofessional for real. I dont even know what to say.