Problem with Gooddeals18.com

[Slammed 5,000+ posts]

http://www.gooddeals18.com/

I ordered a refurbished amplifier from them in March. When I hooked up the amp the other day, I noticed there were issues with the speaker outputs (bad feedback).

I contacted them 3 days ago via email, and I have received no answer. Their number only has the place order and product information options....no cusotmer service option (need to use contact for).

They offer a one year warranty. These guys are also on Ebay.

I paid with credit card....if in a week they dont answer Im going to report them.

Do you all think I have a case?

Click to read more...

 

[Buck 5,000+ posts]

you could have one. gl with your amp..

 

[IMXELITE 10+ year member]

You would report them for what? Depending on which credit card you used they may not cover it since it was refurb. I would call them up acting like i was going to place an order then explain your situation. Or contact them through ebay.

 

[Slammed 5,000+ posts]

You would report them for what? Depending on which credit card you used they may not cover it since it was refurb. I would call them up acting like i was going to place an order then explain your situation. Or contact them through ebay.

report them for selling me a defective amp and not contacting me about the problem?

I left them a message (no one iwas available to take my call).

 

[IMXELITE 10+ year member]

I would start going through the charge back process now.

 

[Slammed 5,000+ posts]

no answer

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Im going to contact my credit card company if I receive no reply by tomorrow

 

[Slammed 5,000+ posts]

maybe I should visit them.....they are not far from me

 

[wu501 10+ year member]

considering you bought it about 5 months ago I doubt you will be able to do a charge back. Your probably shit out of luck to be honest with you //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif

 

[Slammed 5,000+ posts]

considering you bought it about 5 months ago I doubt you will be able to do a charge back. Your probably shit out of luck to be honest with you //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif

I guess their warranty is shit //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif

Ive even sent them a message on Ebay...I remember how quick they were to respond to my questions when I was interested in buying the amp.

 

[Hoodlum007 10+ year member]

Contact the BBB.com

 

[Slammed 5,000+ posts]

reported them to BBB

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[Slammed 5,000+ posts]

still nothing from gooddeals

I guess I should contact my CC company?

 

[Slammed 5,000+ posts]

I contacted JBL:

Hello Daniel,Thank you for contacting us. We're sorry to hear of the trouble

you're experiencing with your product. If your amplifier has it's

serial numbers intact and you have your receipt then we can give you a

one-time courtesy exchange of your amplifier. Gooddeals18.com is not an

authorized dealer of JBL mobile product and there is no manufacturer

warranty coverage on any JBL products purchased from them. This will be

a one-time courtesy to you provided you have the above information.

Please reply to this email with your name, shipping address, contact

phone number, and a copy of your sales receipt attached.......

now that is great customer service!

Unfortunately I paid with credit card over the phone and do not have a receipt //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif

Hopefully my credit card statement is good enough.

 

[Slammed 5,000+ posts]

still no response from gooddeals.com

 

[req 5,000+ posts]

was the cc statement good enough for jbl?