Not happy with my 15" XXX performance

[audioholic 5,000+ posts]

I'd say it's gonna be more than worth the wait for the new XXX's just from some things floating around.//content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif

*sigh* What things floating around? According to RE, they are just out of parts (again) and the XXX is NOT getting redesigned. Its amazing how fast that rumor spreads.

 

[adam71 5,000+ posts]

I don't know why you guys even bother with a company that can't even keep up with demand. I don't care how good the equipment is, customer service is just as important as the product and RE can't even keep up. Say someone blew a sub that was covered under warranty, would they be waiting 3 or 4 months to get a new one?? No thanks.

 

[JoseMCeee 10+ year member]

I don't know why you guys even bother with a company that can't even keep up with demand. I don't care how good the equipment is, customer service is just as important as the product and RE can't even keep up. Say someone blew a sub that was covered under warranty, would they be waiting 3 or 4 months to get a new one?? No thanks.

Really good point. Thats one thing that a really hated about RE when I had the 12 SE. First when I tried to order it, it took several days to get someone to answer the phone. And even the time they did answer the phone, it rung about 20 times before they even bothered to pick it up. Most of the people that pick up the phone didnt know much about their own line either. Im mean RE makes good products, but like Adam says the customer service is not on the good side //content.invisioncic.com/y282845/emoticons/mad.gif.c18f003ab0ef8a0d9c27ca78d77a6392.gif

 

[AndyB 10+ year member]

That tells you how good they are, if they cant keep up with demand. But youre right...comapnys like audiobahn have alot better service with more bling... Every company does it to some extent, and its not going to change anytime soon. Might as well accept it and still have a kick *** product.

 

[adam71 5,000+ posts]

That tells you how good they are, if they cant keep up with demand. But youre right...comapnys like audiobahn have alot better service with more bling... Every company does it to some extent, and its not going to change anytime soon. Might as well accept it and still have a kick *** product.

Hey, don't get me wrong Andy I'm not bashing RE in any way. All I'm saying is I for one would not bother with them but everyone has different needs and opinions. If it is worth the wait, wait for them. All I'm saying is I feel better knowing that I can take anything in my system to one place for service. Except my comps that is. My amps, subs, and head unit can be sent in and within 2 weeks its either fixed or replaced by Pioneer and I know they will have a stock of what I need and it won't take forever to get a replacement or service.

To each his own on that one I guess. My subs aren't going to be anywhere near as loud as a RE sub so I guess thats the trade off. But then again I never needed my subs to get really loud being into SQ.//content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif

 

[chinny 5,000+ posts]

Hey, don't get me wrong Andy I'm not bashing RE in any way. All I'm saying is I for one would not bother with them but everyone has different needs and opinions. If it is worth the wait, wait for them. All I'm saying is I feel better knowing that I can take anything in my system to one place for service. Except my comps that is. My amps, subs, and head unit can be sent in and within 2 weeks its either fixed or replaced by Pioneer and I know they will have a stock of what I need and it won't take forever to get a replacement or service.
To each his own on that one I guess. My subs aren't going to be anywhere near as loud as a RE sub so I guess thats the trade off. But then again I never needed my subs to get really loud being into SQ.//content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif

Your totally right, and i remember A LONG time ago when it was RE's first days David use to come to these forums and he used to ask how was the costumer support, was it good? fair, bad? and how were their products, now that their a big name in the audiophile world, they seem like any other mainstream brand that they just want to make money.

 

[chinny 5,000+ posts]

*sigh* What things floating around? According to RE, they are just out of parts (again) and the XXX is NOT getting redesigned. Its amazing how fast that rumor spreads.

Well i emailed black00 and he said that they were being re-modled, but again, we can never get a straight answer from no one from RE, this is starting to piss me off now.

 

[AndyB 10+ year member]

Yea, thats exactly right. You have to remeber that all these companies want is money... maybe not when they first establish theyre buissness... but you can boycott RE as much as you want like some people do, and it wont affect them at all. Once the companies get this big, they cant provide the service equal to that of when they were just starting out. The way they look at stuff is, "what will make the most money."

 

[chinny 5,000+ posts]

Yea, thats exactly right. You have to remeber that all these companies want is money... maybe not when they first establish theyre buissness... but you can boycott RE as much as you want like some people do, and it wont affect them at all. Once the companies get this big, they cant provide the service equal to that of when they were just starting out. The way they look at stuff is, "what will make the most money."

Actually yes we can do something, know why? How many randoms in the street know about RE as well as lets say Kicker? RE is an internet brand and we internet forums people are about 75% of what they sell id think. If every one gets pist off at their service then they will either change or lose alot of income, but that would be stupid, since all that they have to do is keep us updated and stop hiding things from us, thats what i wish RE would do.

 

[AndyB 10+ year member]

^^ Yea... kind what i meant. But, have fun trying to get enough people to do that. It would work, you are right. But most people wouldnt go for it... Its easier just for them to take the BS then to do something about it. Dont get me wrong, it would work.

 

[chinny 5,000+ posts]

^^ Yea... kind what i meant. But, have fun trying to get enough people to do that. It would work, you are right. But most people wouldnt go for it... Its easier just for them to take the BS then to do something about it. Dont get me wrong, it would work.

Yeah iam with you all the way, although their product is one of the best, they need to stiffen up the costumer service, but thats in most companies now a days.

 

[AndyB 10+ year member]

I have never had any problems with them, but all ive done is made a few calls for prices and stuff. From what ive heard, its prettty shitty. If they had good support, i think the company would be 2x as good... Its just not in their intrest. Ive heard eclipse has really good support.

 

[chinny 5,000+ posts]

I have never had any problems with them, but all ive done is made a few calls for prices and stuff. From what ive heard, its prettty shitty. If they had good support, i think the company would be 2x as good... Its just not in their intrest. Ive heard eclipse has really good support.

yup

 

[chinny 5,000+ posts]

My main concern is to know wether the XXX's are being remodeled or not.

 

[AndyB 10+ year member]

Why dont you call and ask... im sure theyll give you an answer np...//content.invisioncic.com/y282845/emoticons/uhoh.gif.c07307dd22ee7e63e22fc8e9c614d1fd.gif