My experience with Skar (Kevin) was great. I purchased subs directly from him via pm and he answered every question and did everything just as he said he would. I bet I pm'd him 25 times and got a quick response every time! Ordered subwoofers 2 different times and they were shipped when he said they would be. All in all, he was easier to deal with/more helpful than any other company I have dealt with. I knew of the shady stuff in the past, but not the full story (none of us know the full story,just what we read) but I decided to give it a shot after talking with him through pms. He was just as nice and helpful after I had paid as he was before... as far as CS goes, Skar Audio seems to be top notch in that area imo.
