Cheif, I wasn't basing any of my comments on your making this post. Sorry if it came across that way.
As far as comparing them to other high end companies, the companies I mentioned would be considered high end to most people (especially JL). Its not the quality that's the issue here, its the quantity. RE simply isn't a very large company (yet), they are having growing pains. Everyone loves the hand built quality/feel of the products and the inginuity (can you say xbl^2 from a small company called Adire) and reasonable prices that come from small manufacturers, but then everyone wants to complain that those small companies dont live up to their expectations for answering the phone, or the rep on the board didn't kiss enough crack, etc etc. This trend is nothing new with up and coming companies. At one time JL was where Adire and RE are now (minus the internet aspect). If you want the bonuses of going with a relatively small business (American business I might add), you should expect to have some negatives as well. Do I think its right to call RE in the middle of a business day and have the phone ring 30 times? No. But c'mon guys, if putting together and building a successful business were so easy, alot more of you 'experts' would be doing it.
singlesubsetup, imo your comments would depend on whether or not PSI's comments were true (about trying to contact this person repeatedly), or if he thought they were true (could be a simple mistaken identity case). If TeamPSI thought this was the person he was trying to contact 4 times in a week, only to find him on the board complaining about that very issue, I could understand him being frusterated. I guess I look at it that even representitives from manufacturers who post on this board have emotions too. Ive seen plenty of other reps get heated on this very board before. *shrug* The one issue I do agree with you somewhat is building the thing to the specs he thought. But again, if he did try to contact this person to no avail, at some point I would simply rebuild it to its original coil config also. Or I guess simply ship the still un-fixed sub back, which would simply result in a different type of negative reply on the boards (no offense meant to you or your thread Chief).
