FI Audio SSD 15” Magnet cracked under warranty?

[West1 10+ year member]

Hello.
I purchased a 15” SSD from FI around April 2022. Yesterday I got in my Tahoe and warmed it up in my garage like normal (winter or summer time). After about 10 min, I decided to leave home. Pulling out, I set my bass knob from zero to full tilt as I was going to listen to spanish music. The moment the bass knob was moved from zero (HU around 10% volume, im still pulling out of driveway), my sub sounds terrible?!

I stop and drive back in my garage and start to trouble shoot and eventually remove the sub. To my surprise, the magnet is cracked! It’s the Holidays and my granddaughter is staying with us so I’ve had the bass knob turned all the way off and Bass at stock Eq at -9. Thursday evening was the last time I had power to the sub and zero distortion or issues. Eq was and still is at -9, normal playing is at -0.

Im blown away that the magnet randomly cracked. I reached out to FI via FB messenger and was told this happens when it’s cold and sub is played full blast (which I know is 100% false in this case especially since I always warm my truck up w/auto heating).

I had a follow up message that it’s an old sub and is not warranted and could ask the boss/owner for a quote to repair (not specific words, just summarizing).

My question is, is this normal for sub magnets to randomly crack?
Is it normal for subs under warranty to not be warranted?

Thank you for your feedback and Merry Christmas everyone!!!

Click to read more...

 

[winkychevelle 10+ year member]

Magnets can crack. Usually it's on larger heavier subs that they do.

If you told them what you told us, that you turned to max for Spanish music you gave them an out and an easy contest to refuse your warranty.

Typically a company will just warranty the sub but ultimately it's up to them.

Partexpress has a no questions asked warranty best in the business in my opinion and stocks adire and Dayton which both have options to compete with the SSD

 

[hispls 5,000+ posts]

My question is, is this normal for sub magnets to randomly crack?

I live in central Maine and I've never seen nor heard of that happening. As far as "warming up" the magnet it is very likely that such a large mass will stay quite cold long after it's warm to ride around in the car.

Then again, short of a drop or collision or something I can't say I've seen or heard of sub magnets cracking for any reason.

 

[West1 10+ year member]

FI is Replacing the sub! They think there was a hairline crack through shipping that eventually broke. So happy to hear they are going to warranty the sub!

 

[winkychevelle 10+ year member]

FI is Replacing the sub! They think there was a hairline crack through shipping that eventually broke. So happy to hear they are going to warranty the sub!

Not surprised fi is generally a good company

 

[West1 10+ year member]

Got my replacement, THANK YOU FI!!

 

[Deiimos]

Glad they stepped up and replaced it!

I honestly would have thought it was super petty if they didn’t just swap it out for you still being under warranty.