Send him a nice registered letter regarding the lagalities of mail fraud. This should get his attention and hopefully address his lack of customer service. It is all well and fine to deal with a customer who is fresh and does not know better, but once money is handed over to leave a customer in the dark is just plain ignorant. If he had issues personally that was affecting his business relationship and he was unable to respond, the answering machine should have been updated with this type of message. As it seems the answering machine has been checked, it seems that he is not interested in customer follow through, but how much money he can ring in each day from new customers. While this is his business venture to run and we have no right to tell him how to run his business, it sure would turn me off from purchasing from him. If he is this busy, perhaps another employee would be in his best interest. It sounds like he has a good little empire running, it would be a shame to see it go downhill all over a lack of customer service. Let's hope that he makes the changes that his customers are seeking and then we can all happily recommend his services.