Once you mentioned it they decided that you are already leaning that way so to give you your money back and let you go get a different one you were obviously already mad and disappointed.
I waited 3.5 months. I have not had a single problem, and even sent it back to get recased for this vehicle. It only took a week to get recased. You hardly ever see problems with DC Power. Takes a while, but the parts are all new and superior, and look better to boot.
****. That's horrible customer service. I would have just gotta my refund too. They don't deserve your money order from someone else. The only ****** part is that they wasted 3 months of your time.