What was disappointing with the shop?
Just one of the co-owners of the shop. If you were to yelp the shop Whitehorse Customz in Montebello, you'll see a bunch of positive reviews except for one. That one negative review is basically how I feel. The shop likes to claim from wild to basic installs, but if you do the basic install, the level of help from this shop is slim to none.
Perfect example, my wife's rear view camera went out and I took it back to the shop. They did a half *** job in trying to figure out what was wrong with the camera not working. His installer advised that it was the camera that was wrong and that I had to replace it. I also asked one of the co-owners for prices for the soundstream and PPI amps along with some decent 10" subs along with the pricing on a custom made box. He said he will call with the prices for the cameras, subs, and amps but he never did.
That's the second thing I don't like about the shop. His communication skills with customers is non existent unless you're spending thousands of dollars worth of equipment and installs. I was actually going to purchase the amp, sub, box and camera from him to replace my old amp, box and sub and have him the shop install everything. Mind you, his shop is almost an hour's drive from my house but my mechanic gave great reviews about this shop. So for me to keep getting the runaround is a pain in the a*s.
So I just decided to go to a different shop to have them check out the camera and before this shop was going to charge me a new camera, he checked all the wiring and that's when he noticed that the wiring for the camera was frayed. He changed the wiring for me and lo and behold my wife's camera is working again. This is the professionalism from the second shop I took my wife's vehicle to compared to Whitehorse Customz.
As far as the fabricator of the shop, haven't had any problems with him. He seems very professional in the dealings I've had. It's just the other owner that soured me to the shop
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