well i had 2 older st1000d amps and they needed the rca connects fixed on the one and on the other it needed a new case as the previous owner had spilled a beer on it. Talked to memphis and they said they had a new case for me, I made sure it was a st series case, they said yes. Ok cool, sent them to memphis, they fixed the rca connects on the one and on the other they put a used case on there, it was all nicked and scratched up, i called and they said they didnt have anymore new cases and kinda of chastised me because I was asking for a new case, this is after i paid for a new case too!! So i told them I wanted my money back since they didnt give me a new case and it took me about 2 months to get it back. If they would of told me sorry we dont have any new cases left but we have some used cases that arent too bad, I would of been alright with it, but as soon as I got my money from them i sold every single piece of memphis audio equipment i had and vowed I will never own anymore memphis audio. If thats the way they treat their customers with returns Ill pass thanks, theres plenty of other companies out there who will treat their customers with respect.