5. DHL’s Liability
Unless Shipper requests and pays for Shipment Value Protection, and makes a special
declaration of value as described in Section 7 at the time of shipment, DHL’s liability for loss or
damage to any Shipment or any portion thereof is limited to the lesser of (i) $100.00 or (ii) the
actual cash value of the article(s) lost or damaged. In no event shall DHL be liable for special,
incidental or consequential damages, such as but not limited to lost profits, income, interest or
loss of future business, even if the risk of such damages was brought to DHL’s attention before or
after acceptance of the Shipment. Should any article of extraordinary value as defined in Section
1 be inadvertently accepted for shipment, DHL’s liability for loss or damage thereto shall be
limited to $100.00.
6. Claims
Claims are limited to one claim per Shipment, settlement of which will be full and final settlement
for all loss or damage in connection therewith. Claims must be submitted in writing to DHL within
nine (9) months after the delivery of the Shipment, except that claims for failure to make delivery
must be submitted in writing within nine (9) months after a reasonable time for delivery has
elapsed. Written notice of concealed loss or damage must be given to DHL within fifteen (15)
days after the delivery of the Shipment. Claims and notices shall be submitted to DHL at DHL
Claims Department, 1144 West Washington Street, Tempe, Arizona 85281.
Suit for loss of or damage to a Shipment must be instituted against DHL no later than two (2)
years and one (1) day from the date when DHL gives written denial of any part of the claim.
All of the original shipping cartons, packing and contents must be made available for DHL’s
inspection and retained until the claim is concluded.
DHL is not obligated to act on any claim until all transportation charges have been paid.