You seem to be under the impression that we do not care or are intentionally trying to not help you.
That is far from the case.
There were 2 parties involved.
The Customer and The Business.
As a business, we see things that most customers will never know and one of them is screening for scammers, fraudulent orders, claims, etc.. So we are always on alert for suspicious activity.
You have raised more than 1 flag that has made a total of 5 parties involved now.
Under any other normal customer, if they received 2 amplifiers and claimed they were both "defective", we would have offered them the exact same treatment..
Which is Taramp's offered to replace both amplifiers free of charge.
That's much better than waiting for repair for most other brands.
But you wanted a refund.. Ironically, as good as we are, we were going to offer you one..
However, your questionable behavior has complicated the outcome.
You requested, not demanded.. but requested a refund..
Meaning, you were waiting to hear back from us.. In less than 24hrs, you opened up a Paypal dispute.
That's where you made a mistake.
Once Taramp's was notified you were taking actions into your own hands going around the entire warranty policy, Taramp's started to question the likelihood these products are all defective.
So, of course we respond back to you saying something like you needed not to open dispute but we will offer refund anyway.
In less than 24hrs.. it was escalated to a claim.
This is where the 2nd red flag is raised.
It's like you are not even reading the messages we are sending you and are trying to expedite money back to you.
This is when we contacted paypal. Now there are 5 parties involved.
The Customer
The Business
Taramp's
Paypal
The Repair Center
When we contacted Paypal, it was the day before we received the amplifiers. They let us know some basic things beforehand.
The next day, we got them in and contacted The Repair Center and Paypal.
The Paypal talk was summed as follows-
Regardless of reason for claim, you (us) must take everything step by step.
Step 1- the money is refunded to customer.
Step 2- We have 20 days to file appeal to provide evidence from The Repair Center of any conflicting information and if such evidence exists, an IC3 FBI report must be filed and submitted to us. Paypal would then be responsible for paying back The Business the damages leaving The Customer alone.
During the conversation, Paypal says it sounds like you already have the products? Yes, we do.
They said, well, there is no need for you to do anything else then. The claim will end on it's on and we will forward the customer the refund in which the appeal timeframe will start.
You, the customer, are saying Paypal is going to be refunding you either yesterday or today..
Now, you are saying you are going to file a claim with fedex i'm assuming insurance claim.
This is 3rd red flag.. If you win, that means you will have Fedex AND Paypal pay you for the exact same thing which again..
Is a fraudulent action which is what started all this to begin with.