I've only bought one thing from them. The owner was very helpful. The employee just want to sell sh!t, which is his job I guess. I was considering having them do some work, but wanted to hear if anyone had any input...
I know Tim (the owner) does really good work, but I doubt if he still does any installing. Im not sure who works there anymore so I cant say what kind of work they do. Depending on what kind of work you want done, i would just ask for pictures of anything similar and decide based on what you see.