Re Warranty Policy Is Bs

Actually, Ford ignored Firestones inflation regulations and over inflated the tires, Ford caused all the problems in that case, firestone was screwed over by Ford.
wrong answer //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

Federal tests showed a bad sidewall design on the tires that caused the sidewalls to blow out. learn your facts before you spout it as gospel.

the tires in question were LT tires with a psi rating of 45 , the factory ford cold psi was 35 front and 33 rear. no where near the tires limits at all.

 
My bad everyone on the spelling and punctuation . I get pissed and try to type 100mph and dont look at it before i post it . My keyboard is a POS also .

 
RE really seems to be going down the tubes with cs, a few shops in my area that used to carry RE/US Amps have dropped the line because they are very unorganized and really lack customer service to the dealers and end users.

 
If you bought it from db-r then you need to deal with him.
If you havent noticed that is the problem . I have tried to deal with him and he says take him to court . And he wont send me back the perfectly fine amp that didnt mess up my shit . Because, he wants to test it so it dosent NOT mess up someone elses

 
regaurdless they are a sundown employee selling thier products and they should look into how he is representing thier company . im still not holidint anyone responsible i cant prove anything . but I do feel that I got screwed and that the way db-r is going about the repair and return is shady .
dB-R is an outside company contracted to do work for us - Chris is not employed by Sundown Audio. He carries his own warranty on the work that he does on repaired items - if the product was brand new it would carry warranty from us.

On another note... limited liability warranty is not new or uncommon - lets read the warranty text from Arc Audio, for example :

http://www.arcaudio.com/warranty.html

"In no event will ARC AUDIO be liable for incidental, consequential, or other damages resulting from the use of this product, this includes but is not limited to, damage of hearing, property or person, damage based upon inconvenience or on loss of use of the product, and to the extent permitted by law, damages for personal injury."

This says exactly what Chris is doing for you - he is standing behind his product and service but further incidental damage is not part of his warranty.

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On the note of the warranty from dB-R -- is he or is he not going to fix your amp and/or send you a different one ?

 
It is highly unlikely a malfunctioning coil in a subwoofer would create a dead short that would over load the amplifier's output stage, as the amp distributor is trying to claim. A 'faulty coil' from the factory is 99 times out of 100 a coil with a break in the circuit, which would in no way harm the amplifier. The sub simply wouldn't power up.

The fact that the amp supplier is sending you a new one is acknowledgement that the amplifier was faulty and they know it. Its highly illogical that the amp supplier is blaming the problem on the subwoofers, but is still willing to replace the amplifier.

 
Great, take him to court and take someone from RE along with you to explain to the court how this would have happened.
Yea, like I can get someone from RE to come testify in small claims court .Either way I cant prove either one at fault. I'm just gonna have to take a loss on the subs. Both companies have lost my respect and business though due to thier business practices. Sundown as a whole and RE as a whole do have great products . However, thier prictices and procedures have bothlost me as a customer. Sundown more due to their dealers lack of reponsability of possible fault and denial that they can have a bad amp by DB-R and the comment of the other reps for thier company.

 
dB-R is an outside company contracted to do work for us - Chris is not employed by Sundown Audio. He carries his own warranty on the work that he does on repaired items - if the product was brand new it would carry warranty from us.
On another note... limited liability warranty is not new or uncommon - lets read the warranty text from Arc Audio, for example :

http://www.arcaudio.com/warranty.html

"In no event will ARC AUDIO be liable for incidental, consequential, or other damages resulting from the use of this product, this includes but is not limited to, damage of hearing, property or person, damage based upon inconvenience or on loss of use of the product, and to the extent permitted by law, damages for personal injury."

This says exactly what Chris is doing for you - he is standing behind his product and service but further incidental damage is not part of his warranty.

---

On the note of the warranty from dB-R -- is he or is he not going to fix your amp and/or send you a different one ?
You are who I have really wanted to hear from on this issue . I do understand the facts of what he is responsible for doing. However the denial of the fact that i could be and more than likely was the amp is what is in ?. And his saying it had to be a bad coil is rediculous. Also the statement he is making about it was only the 1 mosfet blown and he tested it to be fine, but now dosent want to send it to me due to him wanting to test it more so it dosent do thisto someone else when he has denied the issue with the amp the whole time. I understand he is not part of sundown but he does represent your company and did send me an amp as a refurb with a 1/3 melted ground terminal that he keeps wording around like he didnt and dosent see

 
I am interested to see the ground terminal that you are referring to. Did you take a photo ?

Can you clarify about you not getting an amp back ? Did he send one back or not ? If not is he currently repairing it for you ?

 
Did you not check the subs' voice coils with a DMM before hooking them up?
i did have a shop check them out all 4 coils read 3.8 on thier dmm they said this is what a general 4ohm sub will read on thier dmm .they also checked all of my big 3 wiring all of my gounds and power wires. and the wiring on the subs . i had everything ready to hook up power ground remote and speaker wires to the amp . i was told to hook up speaker wires first then rcas, remote and positive then negative to amp then hook up the power wire then ground to rear battery . to adjust the gain to no more than half way and to come back in and they would fully set the gains on the amp for me .

 
I am interested to see the ground terminal that you are referring to. Did you take a photo ?
Can you clarify about you not getting an amp back ? Did he send one back or not ? If not is he currently repairing it for you ?
i didnt take a photo he did repair the amp but now dosent want to send me this one . he is sending me one that sundown didnt correctly solder from the factory and he soldered and replaced i believe 8 power mosfetts on . He says it is really a new amp noone else has owned this amp before but is considered refurb. He wants to keep the original amp to keep testing it so it dosent so this to someone else when he denies the amp had anything to do with it . this is why i am ?ing his practices . and he keeps saying it has to be a bad coil on one of the subs from Re but this isa really really unlikely reason for this whole problem

 
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