Re Warranty Policy Is Bs

[sundownz Pro Seller]

I do know that dB-R load tests the re-built amps before shipping them on a woofer I built for him with a pretty standard 3" coil - I would think that if it was able to destroy your RE subs in 60-seconds it would have been apparent on the test woofer and damaged it as well.

Perhaps there is mis-understanding between you and Chris and he is telling you that the amp was fine when he had it in his possession -- it is possible the amp incurred some damages in transit to you that Chris would have not known about as it happened after it left his hands.

Although, a problem that would so quickly tear up two 3" coil drivers is not something I have heard of - perhaps why he wants to keep that amp and examine it.

But it looks like you are getting a different amp now ? Chris is telling you correctly that we test all of our amps before shipment and if they fail QC on the bench he gets them. Not all of the refurbished amps have been in the hands of customers if we find a problem with them here in testing.

Did you approach Chris about the problem before posting on the forum about it ?

 

[mm0142 10+ year member]

thats my thought on it too . butcant prove it the shop says they would testify in court to the fact the subs did test right on the dmm and that everything i had them check was 100% ok . Alsothat they did see the burned terminal on the amp . but I still cant prove that it was the amp that caused it .

 

[mm0142 10+ year member]

I do know that dB-R load tests the re-built amps before shipping them on a woofer I built for him with a pretty standard 3" coil - I would think that if it was able to destroy your RE subs in 60-seconds it would have been apparent on the test woofer and damaged it as well.
Perhaps there is mis-understanding between you and Chris and he is telling you that the amp was fine when he had it in his possession -- it is possible the amp incurred some damages in transit to you that Chris would have not known about as it happened after it left his hands.

Although, a problem that would so quickly tear up two 3" coil drivers is not something I have heard of - perhaps why he wants to keep that amp and examine it.

But it looks like you are getting a different amp now ? Chris is telling you correctly that we test all of our amps before shipment and if they fail QC on the bench he gets them. Not all of the refurbished amps have been in the hands of customers if we find a problem with them here in testing.

Did you approach Chris about the problem before posting on the forum about it ?

yes i did he says it must have been a bad coil which is crap . he said the only problem found in 2 days testing was 1 blown mosfett. I asked if it could have been the burned terminal he said he feels like telling me to go **** myself but he wont cuz hesa nice guy?and that it wasnt his amp that cause the problem and that if i wanted him to replace the subs to take him to court when i didnt even ask him to replace them

 

[mm0142 10+ year member]

I do know that dB-R load tests the re-built amps before shipping them on a woofer I built for him with a pretty standard 3" coil - I would think that if it was able to destroy your RE subs in 60-seconds it would have been apparent on the test woofer and damaged it as well.
Perhaps there is mis-understanding between you and Chris and he is telling you that the amp was fine when he had it in his possession -- it is possible the amp incurred some damages in transit to you that Chris would have not known about as it happened after it left his hands.

Although, a problem that would so quickly tear up two 3" coil drivers is not something I have heard of - perhaps why he wants to keep that amp and examine it.

But it looks like you are getting a different amp now ? Chris is telling you correctly that we test all of our amps before shipment and if they fail QC on the bench he gets them. Not all of the refurbished amps have been in the hands of customers if we find a problem with them here in testing.

Did you approach Chris about the problem before posting on the forum about it ?[/QUOTE]

I understand the reason for wanting to test it further but if it was only 1 mosfet that was bad why all the extra testing when hefully denies it was anything wrong witht he amp and implies i should go **** myself and take him to court . these are my issues with his practices and the reason behind my doubt in the amp more so than the burned terminal . these just arent ways to perform business witha customer and him being a representative of sundown you should know about this and should take care of that issue not my problem but the problem with your reseller and authorized dealer . if you have any doubt in my quotes from chris i can forward all emails to you to see what i tell you is the truth

 

[Innovative:Cory 10+ year member]

This is why you never buy ANYTHING that is REFURBISHED.... anything electronic is connected to something else that is also electronic..every diode, capacitor, resistor has a tolerance level...as in far out of specified values can it be..some are +/-5% some are +/- 20% some have no tolerance specified...just luck and hope...

If a resistor in an amp board blows up...question is why...was it a cause of something "up stream" from it? Will it cause problems to something "down stream" from it..?? More than likely the answer is always yes....

It's like the catalytic converter on your car...they just don't "go out"...something caused it to go out...if you replace it without fixing the problem its just going to happen again...

If the amp had a melted connection terminal on the ground, then and one point in time it had a bad ground connection..either at the terminal or somewhere in the amp itself...

Never buy Refurb...

 

[mm0142 10+ year member]

True but if it is refurb it is supposed to be fixed . if the amp was damaged by the previous owner due to a bad ground and i install it without a bad ground it shoud work fine provided the issue was the previous owners bad ground and not a bad ground inside the amp .

 

[sundownz Pro Seller]

There are actually VERY few problems with the refurbished amps from dB-R.

My only guess is that it was damaged on the way to you in transit. Perhaps Chris was unable to replicate your problem when he got it back.

In a case where I absolutely cannot replicate a customers problem sometimes I will send them a totally different amp anyway just to make sure - the same thing Chris has done here.

 

[mm0142 10+ year member]

yes i agree there but will you tell someone that its fixed and problem free , then tell them you dont want it to damage somone elsed system beforeyou resell it . then say you have to take meto court if you think it was my amp to replace your subs . and say you would tell me togo **** myself but your a nice guy ?

all from one ? Is it possible the melted ground termianl on the amp you sent me caused the issue . i am trying to figue out what the problem was so it dosent happen again when i find subs to replace them. I really cant afford to replace them right now

 

[sundownz Pro Seller]

I agree that Chris could have handled your conversation better. Maybe he took you the wrong way when you first contacted him - it can happen online when you can't see the other person.

 

[mm0142 10+ year member]

either way it was bull shit and from your representative for SUNDOWNS refurbished products .

 

[mm0142 10+ year member]

Now my question to you Mr. Jacob Fuller Owner of Sundown . What can you do about this issue ?

 

[forbidden 10+ year member]

Screw any idea or solution is what I would do. I would get the amp back in the same condition it was in when you sent it back, pics, post of said pics, then take it to small claims and serve RE with a document that they must attend court as well as the reseller of the amp. RE (and insert any other company name here) should be under no obligation to replace a speaker that has clearly been abused. They should however be obligated to respond to the court as to how this damage could have happened, especially if you have the primary culprit in your hands.

If Sundown wants to help you out and broker some kind of deal, good for them. For you to lay the blame on RE and their warranty practice though, that is 100% incorrect on your end.

 

[JL Audio 5,000+ posts]

Screw any idea or solution is what I would do. I would get the amp back in the same condition it was in when you sent it back, pics, post of said pics, then take it to small claims and serve RE with a document that they must attend court as well as the reseller of the amp. RE (and insert any other company name here) should be under no obligation to replace a speaker that has clearly been abused. They should however be obligated to respond to the court as to how this damage could have happened, especially if you have the primary culprit in your hands.
If Sundown wants to help you out and broker some kind of deal, good for them. For you to lay the blame on RE and their warranty practice though, that is 100% incorrect on your end.

I think at this point he's just laying the blame on whoever responds to him //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

oh shit db-r gave me attitude! i'm going to take it out on jacob and make him correct it.

comical.

 

[mm0142 10+ year member]

Screw any idea or solution is what I would do. I would get the amp back in the same condition it was in when you sent it back, pics, post of said pics, then take it to small claims and serve RE with a document that they must attend court as well as the reseller of the amp. RE (and insert any other company name here) should be under no obligation to replace a speaker that has clearly been abused. They should however be obligated to respond to the court as to how this damage could have happened, especially if you have the primary culprit in your hands.If Sundown wants to help you out and broker some kind of deal, good for them. For you to lay the blame on RE and their warranty practice though, that is 100% incorrect on your end.

my issue with re is completely different issue than with Db-r It just ended up here . The isue with re is that they told me direct on the phonethat if you have warrnty on more than one item from any sell be it more than one out of 2 or 2000 you will not get warranty repair from re .

 

[99grandprixGT 5,000+ posts]

Now my question to you Mr. Jacob Fuller Owner of Sundown . What can you do about this issue ?

you bought the amp from Db-r