RE Audio-WORST customer service

[brothaknowles 10+ year member]

that's crazy. No it was a guy, hey and you too.

 

[BooLeaN 10+ year member]

#1 How did they get your parents' cc number(did you give it them over the phone or did they have it on file from when you purchased the sub?)
#2 If they had it on file, and you never authorized a charge, dispute it with the cc company.

Very good point. A simple call to Visa/Mastercard or whatever it was will fix that. Ask your mom to do it and it will be fixed easily.

 

[Radar 10+ year member]

not many of my friends around here in KS have systems, lol, but they sound fine to me.

Thats because theres nothign in KS except for fields //content.invisioncic.com/y282845/emoticons/wacky.gif.cf4a48f9e6dfe9504ffd2c946fd2f340.gif

 

[inanod 10+ year member]

- you damaged the sub, therefore it was not a manufacturer defect. you are responsible for the cost of the replacement.

- no company has the right to charge your CC without permission, regardless of it being on file or not. this is and will always be illegal.

as far as customer service is concerned, they should make the customer happy, especially when they are at fault. the charge should be reversed, they are the ones that made a serious mistake. being rude about the whole ordeal doesn't help smooth things over with the customer as well. if it were me, i would deny the CC charges.

 

[brothaknowles 10+ year member]

Yeah well I think its pretty obvious what I should do, I'm just gonna let my mom dispute it with the credit card company. Its kind of sad that I have to take this to them instead of RE though, I dunno.

 

[BooLeaN 10+ year member]

Yes it sucks. Maybe give RE a call and tell them that you are going to dispute it if they don't give it back??

You might be able to take care of it that way. Just explain how it is illegal to use the credit card without authorization and I'm sure they will fix it instead of having to deal with Visa or whoever it was.

 

[brothaknowles 10+ year member]

yeah that might be a good idea because it seems like it'd be a great deal easier to refund it then to have to be contacted and questioned why it was used without permission etc..

 

[BooLeaN 10+ year member]

Good luck,

Craig G

 

[TeamPSI 10+ year member]

Gotta love it huh? LOL

First off ...lets apologize to Andrew for the confusing mistake that was made. Someone screwed up... no two ways around it. I checked into it after the whole fiasco had come to an end. All I knew at the time was that I could hear our guy getting pretty heated, and I could physically hear the person on the other end of the phone from 10ft away!

We were called ~3 weeks ago by Andrew to acquire a new dustcap for his speaker. I think he said his brother stabbed it with something. Definitely not a defect, but who cares... this thread isn't about that.

Someone took an order for the replacement dustcap, and glue. For whatever reason the order was not handled correctly, and the stuff never shipped. I don't believe that the salesperson let Andrew know there would be a $25 charge for the parts, and shipping. Why? got me!!

Andrew called back about a week and a half later to see where in the hell it was. Well... it was still at RE. The person whom he talked with wasn't aware of what happened previously...only that there was an order. They went and shipped the box, out and charged the cc we had on file for Andrew. It's not illegal to save cc information with previously placed orders... so don't say it is. this person didn't know any better. They were only going off the invoice that was saved, and the account info we had for Andrew.

We got a call from Andrew a day ago asking what the charge was all about. He said that he hadn't gotten an invoice with the parts. Ryan offered to send an invoice immediately, but his offer was declined for whatever reason. After a short discussion, Ryan told Andrew that he would get back in contact with him after he found out what was going on. He hadn't called back by this morning so I figure... he hadn't found out yet?! lol

Andrew called today pretty pissed off, but hey... I cant say I blame him. I was told that he was pretty pissed, and was acting sort of "mean"? lol

I'm not saying that he did anything wrong by being pissed, but neither did the guy who answered the phone when Andrew called. I honestly think our guy just didn't know what to say/do so he just got defensive. I dunno....

I could hear everything our salesman said, and he did not say "I will not sit and listen to your "crap", we sent the product, you will pay for it, you are wrong.".

He said things like "Listen if you want to calm down and talk to me we will figure this out", "Did you expect to get the parts for free?", "there's no use in screaming at me", and "I'm not going to sit here and listen to you yell at me". WHATEVER JESUS!!!! Its a dustcap and $25!!!! lololol

Andrew called back about 2 hours or so later. He and our salesperson both promptly apologized for the prior argument. I'm sure both agreed that the situation had been blown out of proportion. Andrew's account was pulled up, he was notified of what had actually happened, and issued a refund. THAT WAS EASY WASN'T IT?!?!? The whole situation would've gone a lot easier/faster had both guys kept their tempers at bay.

Everything got worked out... Andrew's sub is fixed, he has all of his $$$, everybody's all happy now.

Like I said Andrew... sorry for the whole deal. Someone just screwed up. RE...unfortunately has all human employees. Hope everything is ok now.

 

[kickerlivinloud 10+ year member]

Glad to see this is getting strighten out. My appluse to RE in the way they haddled this....

 

[DBfan187 5,000+ posts]

Gotta love it huh? LOL
First off ...lets apologize to Andrew for the confusing mistake that was made. Someone screwed up... no two ways around it. I checked into it after the whole fiasco had come to an end. All I knew at the time was that I could hear our guy getting pretty heated, and I could physically hear the person on the other end of the phone from 10ft away!

We were called ~3 weeks ago by Andrew to acquire a new dustcap for his speaker. I think he said his brother stabbed it with something. Definitely not a defect, but who cares... this thread isn't about that.

Someone took an order for the replacement dustcap, and glue. For whatever reason the order was not handled correctly, and the stuff never shipped. I don't believe that the salesperson let Andrew know there would be a $25 charge for the parts, and shipping. Why? got me!!

Andrew called back about a week and a half later to see where in the hell it was. Well... it was still at RE. The person whom he talked with wasn't aware of what happened previously...only that there was an order. They went and shipped the box, out and charged the cc we had on file for Andrew. It's not illegal to save cc information with previously placed orders... so don't say it is. this person didn't know any better. They were only going off the invoice that was saved, and the account info we had for Andrew.

We got a call from Andrew a day ago asking what the charge was all about. He said that he hadn't gotten an invoice with the parts. Ryan offered to send an invoice immediately, but his offer was declined for whatever reason. After a short discussion, Ryan told Andrew that he would get back in contact with him after he found out what was going on. He hadn't called back by this morning so I figure... he hadn't found out yet?! lol

Andrew called today pretty pissed off, but hey... I cant say I blame him. I was told that he was pretty pissed, and was acting sort of "mean"? lol

I'm not saying that he did anything wrong by being pissed, but neither did the guy who answered the phone when Andrew called. I honestly think our guy just didn't know what to say/do so he just got defensive. I dunno....

I could hear everything our salesman said, and he did not say "I will not sit and listen to your "crap", we sent the product, you will pay for it, you are wrong.".

He said things like "Listen if you want to calm down and talk to me we will figure this out", "Did you expect to get the parts for free?", "there's no use in screaming at me", and "I'm not going to sit here and listen to you yell at me". WHATEVER JESUS!!!! Its a dustcap and $25!!!! lololol

Andrew called back about 2 hours or so later. He and our salesperson both promptly apologized for the prior argument. I'm sure both agreed that the situation had been blown out of proportion. Andrew's account was pulled up, he was notified of what had actually happened, and issued a refund. THAT WAS EASY WASN'T IT?!?!? The whole situation would've gone a lot easier/faster had both guys kept their tempers at bay.

Everything got worked out... Andrew's sub is fixed, he has all of his $$$, everybody's all happy now.

Like I said Andrew... sorry for the whole deal. Someone just screwed up. RE...unfortunately has all human employees. Hope everything is ok now.

There's always 2 sides to a story!

 

[inanod 10+ year member]

//content.invisioncic.com/y282845/emoticons/handclap.gif.0c301076f534e244f0460706894f19e0.gif now thats good CS

 

[smullen 10+ year member]

//content.invisioncic.com/y282845/emoticons/handclap.gif.0c301076f534e244f0460706894f19e0.gif I agree.. Good C.S.... I have only ordered from them once, but the experience I did have was Positive... I'll deffinitly order from them again...

NOW, if Dave could just work some Magic and get them XXX componet sets ready to ship...

 

[Radar 10+ year member]

RE...unfortunately has all human employees. Hope everything is ok now.

That can be fixed. mwaa ha ha! //content.invisioncic.com/y282845/emoticons/silly.gif.3549b64aaa5b6729eb8e865319a3234f.gif

Glad to see everything worked out though.

 

[Randy Savage 5,000+ posts]

Despite what David says, he is still flamboyantly gay.