Menu
Forum
General Car Audio
Subwoofers
Speakers
Amplifiers
Head Units
Car Audio Build Logs
Wiring, Electrical and Installation
Enclosure Design & Construction
Car Audio Classifieds
Home Audio
Off-topic Discussion
The Lounge
What's new
Search forums
Gallery
New media
New comments
Search media
Members
Registered members
Current visitors
Classifieds Member Feedback
SHOP
Shop Head Units
Shop Amplifiers
Shop Speakers
Shop Subwoofers
Shop eBay Car Audio
Log in / Register
Forum
Search
Search titles and first posts only
Search titles only
Search titles and first posts only
Search titles only
Log in / Join
What’s new
Search
Search titles and first posts only
Search titles only
Search titles and first posts only
Search titles only
General Car Audio
Subwoofers
Speakers
Amplifiers
Head Units
Car Audio Build Logs
Wiring, Electrical and Installation
Enclosure Design & Construction
Car Audio Classifieds
Home Audio
Off-topic Discussion
The Lounge
What's new
Search forums
Menu
Reply to thread
Forum
Car Audio Discussion
General Car Audio
RE Audio-WORST customer service
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Message
<blockquote data-quote="TeamPSI" data-source="post: 457340" data-attributes="member: 544694"><p>Gotta love it huh? LOL</p><p></p><p>First off ...lets apologize to Andrew for the confusing mistake that was made. Someone screwed up... no two ways around it. I checked into it after the whole fiasco had come to an end. All I knew at the time was that I could hear our guy getting pretty heated, and I could physically hear the person on the other end of the phone from 10ft away!</p><p></p><p>We were called ~3 weeks ago by Andrew to acquire a new dustcap for his speaker. I think he said his brother stabbed it with something. Definitely not a defect, but who cares... this thread isn't about that.</p><p></p><p>Someone took an order for the replacement dustcap, and glue. For whatever reason the order was not handled correctly, and the stuff never shipped. I don't believe that the salesperson let Andrew know there would be a $25 charge for the parts, and shipping. Why? got me!!</p><p></p><p>Andrew called back about a week and a half later to see where in the hell it was. Well... it was still at RE. The person whom he talked with wasn't aware of what happened previously...only that there was an order. They went and shipped the box, out and charged the cc we had on file for Andrew. It's not illegal to save cc information with previously placed orders... so don't say it is. this person didn't know any better. They were only going off the invoice that was saved, and the account info we had for Andrew.</p><p></p><p>We got a call from Andrew a day ago asking what the charge was all about. He said that he hadn't gotten an invoice with the parts. Ryan offered to send an invoice immediately, but his offer was declined for whatever reason. After a short discussion, Ryan told Andrew that he would get back in contact with him after he found out what was going on. He hadn't called back by this morning so I figure... he hadn't found out yet?! lol</p><p></p><p>Andrew called today pretty pissed off, but hey... I cant say I blame him. I was told that he was pretty pissed, and was acting sort of "mean"? lol</p><p></p><p>I'm not saying that he did anything wrong by being pissed, but neither did the guy who answered the phone when Andrew called. I honestly think our guy just didn't know what to say/do so he just got defensive. I dunno....</p><p></p><p>I could hear everything our salesman said, and he did not say "I will not sit and listen to your "crap", we sent the product, you will pay for it, you are wrong.".</p><p></p><p>He said things like "Listen if you want to calm down and talk to me we will figure this out", "Did you expect to get the parts for free?", "there's no use in screaming at me", and "I'm not going to sit here and listen to you yell at me". WHATEVER JESUS!!!! Its a dustcap and $25!!!! lololol</p><p></p><p>Andrew called back about 2 hours or so later. He and our salesperson both promptly apologized for the prior argument. I'm sure both agreed that the situation had been blown out of proportion. Andrew's account was pulled up, he was notified of what had actually happened, and issued a refund. THAT WAS EASY WASN'T IT?!?!? The whole situation would've gone a lot easier/faster had both guys kept their tempers at bay.</p><p></p><p>Everything got worked out... Andrew's sub is fixed, he has all of his $$$, everybody's all happy now.</p><p></p><p>Like I said Andrew... sorry for the whole deal. Someone just screwed up. RE...unfortunately has all human employees. Hope everything is ok now.</p></blockquote><p></p>
[QUOTE="TeamPSI, post: 457340, member: 544694"] Gotta love it huh? LOL First off ...lets apologize to Andrew for the confusing mistake that was made. Someone screwed up... no two ways around it. I checked into it after the whole fiasco had come to an end. All I knew at the time was that I could hear our guy getting pretty heated, and I could physically hear the person on the other end of the phone from 10ft away! We were called ~3 weeks ago by Andrew to acquire a new dustcap for his speaker. I think he said his brother stabbed it with something. Definitely not a defect, but who cares... this thread isn't about that. Someone took an order for the replacement dustcap, and glue. For whatever reason the order was not handled correctly, and the stuff never shipped. I don't believe that the salesperson let Andrew know there would be a $25 charge for the parts, and shipping. Why? got me!! Andrew called back about a week and a half later to see where in the hell it was. Well... it was still at RE. The person whom he talked with wasn't aware of what happened previously...only that there was an order. They went and shipped the box, out and charged the cc we had on file for Andrew. It's not illegal to save cc information with previously placed orders... so don't say it is. this person didn't know any better. They were only going off the invoice that was saved, and the account info we had for Andrew. We got a call from Andrew a day ago asking what the charge was all about. He said that he hadn't gotten an invoice with the parts. Ryan offered to send an invoice immediately, but his offer was declined for whatever reason. After a short discussion, Ryan told Andrew that he would get back in contact with him after he found out what was going on. He hadn't called back by this morning so I figure... he hadn't found out yet?! lol Andrew called today pretty pissed off, but hey... I cant say I blame him. I was told that he was pretty pissed, and was acting sort of "mean"? lol I'm not saying that he did anything wrong by being pissed, but neither did the guy who answered the phone when Andrew called. I honestly think our guy just didn't know what to say/do so he just got defensive. I dunno.... I could hear everything our salesman said, and he did not say "I will not sit and listen to your "crap", we sent the product, you will pay for it, you are wrong.". He said things like "Listen if you want to calm down and talk to me we will figure this out", "Did you expect to get the parts for free?", "there's no use in screaming at me", and "I'm not going to sit here and listen to you yell at me". WHATEVER JESUS!!!! Its a dustcap and $25!!!! lololol Andrew called back about 2 hours or so later. He and our salesperson both promptly apologized for the prior argument. I'm sure both agreed that the situation had been blown out of proportion. Andrew's account was pulled up, he was notified of what had actually happened, and issued a refund. THAT WAS EASY WASN'T IT?!?!? The whole situation would've gone a lot easier/faster had both guys kept their tempers at bay. Everything got worked out... Andrew's sub is fixed, he has all of his $$$, everybody's all happy now. Like I said Andrew... sorry for the whole deal. Someone just screwed up. RE...unfortunately has all human employees. Hope everything is ok now. [/QUOTE]
Insert quotes…
Verification
Post reply
Forum
Car Audio Discussion
General Car Audio
RE Audio-WORST customer service
Top
Menu
What's new
Forum list
