Night Pirate 10+ year member
Member
Well I bought 3 US Acoustics amps from the zeb audio. One for my components USX-2080, and two for my subs USX-800D. Well Im getting a static sound from my components especially when the bass hits...also this is when my engine is running.
I called the Zeb and they directed me to US Acoustics which I sent detailed info on my problem and things that I have checked. Including making muting plugs and trying a test speaker to no avail. The only thing that got rid of the noise was to install my old amp.
I get the amp back about two weeks later and install it and same problem //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif So I call the Zeb asking for help as this is my reciept info from them:
======== Warranty Policy: ======================
All products sold (unless otherwise noted) are covered by a warranty, which is
either ZEB's in-house 1-year warranty (see paragraph below), or a warranty
transferred to you by ZEB, or come directly from the manufacturer (varies by
brand). In the case of a 'transferred manufacturer's warranty', the product is
serviced by the manufacturer, but require ZEB to submit the item for warranty
servicing on the customer's behalf. -In this instance, we will direct you to
send the product to us for warranty servicing.
Additionally, ZEB Audio provides our own 1 year limited warranty on everything
we sell, protecting against product defect. We offer our own additional warranty
to help assure customers & alleviate any concerns about the manufacturer's
warranty. This warranty is run simultaneously with the factory warranty.
As a side note, we have found that most manufacturers stand behind their
products regardless of whether or not you purchased directly or indirectly from
an authorized dealer -they are obliged by Federal law to do so, in fact.
However, regardless whether a manufacturer takes responsibility for their
product, we will back up what we sell.
If you experience a product failure (due to manufacturer defect) & would like
your product warrantied, simply call us @ (704) 883-0123 & we will direct you
appropriately depending on the product
He not so politely told me that I took to long in telling of this problem as it had been 5 months (note this is after having it fixed once and testing everything myself)....I read the warrenty:
Additionally, ZEB Audio provides our own 1 year limited warranty on everything
we sell, protecting against product defect. We offer our own additional warranty
to help assure customers & alleviate any concerns about the manufacturer's
warranty. This warranty is run simultaneously with the factory warranty.
Guess they didnt mean what they promised....
I then called US Acoustics from there and was told to go to this local stereo shop that sold US Acoustics to have them look at it. I take it there and he listens to it and tells me its an interference problem that the amp isnt filtering out because of the low quality noise filters in the product.
So here I am with a crackleing static sound in my comps and neither the Zeb or US Acoustics will do anything. Just a fair warning to all that you never know a company until you have a problem //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif
Night Pirate
I called the Zeb and they directed me to US Acoustics which I sent detailed info on my problem and things that I have checked. Including making muting plugs and trying a test speaker to no avail. The only thing that got rid of the noise was to install my old amp.
I get the amp back about two weeks later and install it and same problem //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif So I call the Zeb asking for help as this is my reciept info from them:
======== Warranty Policy: ======================
All products sold (unless otherwise noted) are covered by a warranty, which is
either ZEB's in-house 1-year warranty (see paragraph below), or a warranty
transferred to you by ZEB, or come directly from the manufacturer (varies by
brand). In the case of a 'transferred manufacturer's warranty', the product is
serviced by the manufacturer, but require ZEB to submit the item for warranty
servicing on the customer's behalf. -In this instance, we will direct you to
send the product to us for warranty servicing.
Additionally, ZEB Audio provides our own 1 year limited warranty on everything
we sell, protecting against product defect. We offer our own additional warranty
to help assure customers & alleviate any concerns about the manufacturer's
warranty. This warranty is run simultaneously with the factory warranty.
As a side note, we have found that most manufacturers stand behind their
products regardless of whether or not you purchased directly or indirectly from
an authorized dealer -they are obliged by Federal law to do so, in fact.
However, regardless whether a manufacturer takes responsibility for their
product, we will back up what we sell.
If you experience a product failure (due to manufacturer defect) & would like
your product warrantied, simply call us @ (704) 883-0123 & we will direct you
appropriately depending on the product
He not so politely told me that I took to long in telling of this problem as it had been 5 months (note this is after having it fixed once and testing everything myself)....I read the warrenty:
Additionally, ZEB Audio provides our own 1 year limited warranty on everything
we sell, protecting against product defect. We offer our own additional warranty
to help assure customers & alleviate any concerns about the manufacturer's
warranty. This warranty is run simultaneously with the factory warranty.
Guess they didnt mean what they promised....
I then called US Acoustics from there and was told to go to this local stereo shop that sold US Acoustics to have them look at it. I take it there and he listens to it and tells me its an interference problem that the amp isnt filtering out because of the low quality noise filters in the product.
So here I am with a crackleing static sound in my comps and neither the Zeb or US Acoustics will do anything. Just a fair warning to all that you never know a company until you have a problem //content.invisioncic.com/y282845/emoticons/frown.gif.a3531fa0534503350665a1e957861287.gif
Night Pirate
