Problem with Resonant Engineering Order

[audioholic 5,000+ posts]

This is not a pre-order. It was not discussed ahead of time to take money for a product in the future.

When I ordered my XXX's and they were back ordered for parts, due to timing issues I asked to bill me on the spot. I was told it was a company policy to not bill until the item is shipping. This is either a drastic change in company policy since 3 months ago, or a clerical error of some sort.

 

[saywhat? 5,000+ posts]

Pre-order or no pre-order charging before having the product i believe is illegal...and if its not..its WRONG TO DO. I dont care if its a 4 moth wait or a 2 week wait its WRONG

 

[audioholic 5,000+ posts]

It is wrong. It is a mistake. RE needs to fix it.

 

[jleecong 10+ year member]

When I ordered my XXX's and they were back ordered for parts, due to timing issues I asked to bill me on the spot. I was told it was a company policy to not bill until the item is shipping. This is either a drastic change in company policy since 3 months ago, or a clerical error of some sort.

Thanks that is exactly the type of valuable information I'm looking for.



I’ve been very laid back about it. I’m not worried about them taking my money. I’ll just give them a call and actually make them explain what the problem/holdup is and why I don’t have my subs since apparently they should have shipped close to when my CC was billed.

* UPDATE *

Just got off the phone with RE and the person who answered said he was positive they shipped today because he just help load them on the truck like an hour ago. FedEx is slow to update the tracking info sometimes but we will see.

 

[Tirefryr 10+ year member]

ITS THE SAME THING!!!! just different time periods....OPEN YOUR EYES

I'm not debating the fact that it is or isn't lawful to charge the card before the order is shipped. I was simply stating that the big bashing of eD was not due to that fact. Granted, that was the original post in the "bashing" thread, but was not what got everything out of hand.

 

[adam71 5,000+ posts]

Is it just me or do all these "mail order" audio mfgs have problems keeping up with demand??? Sure as hell seems like it. //content.invisioncic.com/y282845/emoticons/waycrazy.gif.f4a380c3f94043939fd369defd9e6be2.gif

 

[Tirefryr 10+ year member]

Is it just me or do all these "mail order" audio mfgs have problems keeping up with demand??? Sure as hell seems like it. //content.invisioncic.com/y282845/emoticons/waycrazy.gif.f4a380c3f94043939fd369defd9e6be2.gif

The price we pay for cheap sounds. //content.invisioncic.com/y282845/emoticons/greedy.gif.5a53e6246569d7ab79867170f3b06629.gif

 

[Polecat 5,000+ posts]

Just a thing that will have to be delat with on smaller online companies. They cannot, and usually don't have 500-1000 woofers in stock, of each SKU. Understandibly so.

But many peeople have gone down and special ordered a car, and had no issues laying thousands down and have to wait weeks for that new car.

The only issue I would have is that they do what they say they will do...that is only good business practice. If you've been billed, you should have a tracking number, or visa versa, no bill, no tracking.

But I think you'll be OK, they have not been known to stiff any customers that I am aware.

 

[jleecong 10+ year member]

The shipment shows that is has been received by FedEx and will be arriving the 17th. Only time will tell.