Quit fighting over washing machines and furnaces - I'm getting rammed up the *** and I need your help. Here is what the owner of the company said when i asked for a full refund...
I just finished talking with our general manager, REDACTED, after his phone conversation with you. Unfortunately, we do not issue refunds, but instead work to resolve any issue to a customer's satisfaction. REDACTED and I agreed that we will do what is necessary, within reason, of course, to meet your expectations with the performance of this audio system, at no additional cost to you. That will likely mean upgrading some equipment and ensuring proper installation. If for some reason that does not achieve the desired result we will work out a different arrangement, such as an in-store credit. REDACTED will be in touch with you to get the matter resolved. Thank you.