Need someone Computer/DSP savy to help me with my New Kicker IQ amp(usb port issue)

[Papermaker85 5,000+ posts]

So I have spent all night trying to get my computer to recognize this amp. I followed kickers instructions via their software and it doesn't work. I ran the computer troubleshoot and it says my computer is USB 3.0 and the amp is USB 2.0. How do I downgrade to 2.0? I have tried my desktop and laptop and get the same error message on the amp software " hardware malfunction try suggested hub ports" I am hoping the computer is right and I just need a 2.0 USB port. If there is anyone with any experience with this or really good with computers I'd love some help kicker and the dealer I bought it from is closed until Monday.

Take that **** back