I order from atomic at times too. Let me mention the problems ive had so far :
I ordered two 4" coils for my RD audio SHW's (Atomic APXX's). After I payed for them on my credit card, I the bill never showed up on my account so I had to call them back every single day for a week JUST TO MAKE SURE THE ORDER PROCESSED! .... then the coils showed up with 2 less spiders than what was specified in the phone order. When I called them back to say "wtf" they just replied "well, you didnt say you wanted four spiders on the RD coils" (even though, they should probably know WTF they're selling in the first place when I clearly say in emails AND on the phone that "hey I want an RD SHW coil"...
So on that point, I said "ok, fine....i'll be more specific next time //content.invisioncic.com/y282845/emoticons/rolleyes.gif.c1fef805e9d1464d377451cd5bc18bfb.gif ... so how about this guys, why dont you just give me the exact Atomic inventory part number for the SHW 4" voice coils, so I can just email you the parts when I want them and that will be perfectly specific and clearly readable?" They tell me "oh, no....we dont do part numbers. You just call us and tell us what you want." .... WTF ? //content.invisioncic.com/y282845/emoticons/mad.gif.c18f003ab0ef8a0d9c27ca78d77a6392.gif
So then, I say .... "ok, let me order two new 18" cones......" They say "ok, cool...." and they bill me. Then I look at my banking account and there is $350 missing in addition to the cones I just purchased!! //content.invisioncic.com/y282845/emoticons/mad.gif.c18f003ab0ef8a0d9c27ca78d77a6392.gif WTF !?! before I could even get to call them, they call me on my cell phone and say "oh, hey.....by the way, did you want that Atomic APX 10? "" I just about flipped my fvcking lid with anger, they fvcked up my order and on top of that charged me $350 extra as a bonus. I got the shit reversed at my bank, but come on .... just horrible CS.
At first when I was dealing with RD audio to get recones for my subs, I got mad at steve because he was really slow on shipping and I never knew if I was getting the parts. After dealing with Atomic directly, I realize its not his fault and he's a victim of the lousey CS too.