help with virus/problem please!

[lotas 10+ year member]

Hey I have a question. My brother bought a laptop about a week ago and I dont have the full story on what or why but I believe he hit the "delete cookies" and "delete files" button under IE Tools---> Internet options. Ever since then his internet won't work, it just brings up the blank IE page when a page can't be found or there is no connection (you guys know what I'm talking about).

He has scanned for viruses and all that, so I don't think it's a virus. He has checked with his Comcast guy and his laptop is getting an internet connection. Any idea what this could be? Is it some sort of setting that is turned off? Any ideas on what to check? Thanks, I appreciate it.

haha, just reread that before I was gonna post and it sounds like I was looking at **** or something and messed my computer up and im making the whole "brother" thing up as a cover. That's not true //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

Click to read more...

 

[randomco 10+ year member]

deleting the temporary internet files and cookies shouldnt effect the internet explorer browser, Did you turn cookies off completely?

 

[cversion7 10+ year member]

Have him go to ToolsRun, type "cmd" (no quotes), press enter, then type "ipconfig" (again no quotes) and see what is listed for IP address.

 

[AllStar1500bd 5,000+ posts]

If you think you have a virus, download eWido from eWido.com and then download the keygen for eWido from http://www.keygen.us. It should take care of it.

 

[HiAmplidude 10+ year member]

Click [start], Run, type "CMD" [enter]. In the DOS prompt type "ping www.yahoo.com" (without quotes) [enter]. If it responds, his inet connection is fine. If not, it's broken. If it's OK, in IE, click on Tools, Internet Options, and in the "home page" box, make sure it's set to whatever you want your home page to be (http://www.google.com, for example). Spyware often hijacks the home page settings when someone clicks the wrong thing. If you don't have an inet connection, it's very possible you have been hit by an exploit that was addressed in SP2 of WinXP. From another computer, with a CD burner or thumb drive, download SP2 (~175MB) and run the whole thing... may take an hour to complete, depending on the power of the laptop. After a reboot, try an inet connection again. If you get one, do these: download the latest virus def's from your anti-virus program's source, run a full scan, deleting all found objects, if any. Run http://www.windowsupdate.com and click "custom", selecting all items available, then "download and install...", reboot if necessary. Then run http://www.windowsupdate.com again and again until (after clicking the "custom" button) you have all 0 (zeros) showing in the available updates on the left pane of the window. If there is MS Office installed, do that also from within Word, by clicking the Help, Check for Updates at the top. You'll also want to cover the system by going to http://www.download.com and download: Spyware Blaster and Ad-Aware SE (both free for personal use). In those, download all latest pattern files and enable all protection/scan full system. There are plenty of others you could/should do, but this stuff should get it back to happy.

 

[lotas 10+ year member]

thanks for all the input guys I appreciate the help especially you hiamplidude